Order Processing Administrator

Confidential; Essex; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Parking on site

Friendly, supportive team

Job summary

Office Angels is seeking an Order Processing Administrator in Braintree to join a friendly, supportive team. The role focuses on accurate order processing and delivering excellent customer service.

You will handle quotations and sales orders, manage calls and emails, and support Sales in daily operations, while maintaining precise customer records and smooth office processes.

Qualifications

• Excellent communication skills with a customer-focused approach.
• Strong organisational skills with high accuracy.
• Ability to prioritise workload in a busy environment.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Process customer orders accurately and within agreed timescales.
• Prepare and issue quotations and sales orders.
• Handle incoming phone calls and direct enquiries to the right team member.
• Respond promptly to customer emails maintaining high service standards.
• Provide administrative support to Sales to ensure daily operations run smoothly.
• Maintain accurate customer records and filing systems.
• Liaise with suppliers and customers regarding orders, delivery schedules, stock availability and queries.
• Assist with scheduling appointments and coordinating general office administration.
• Contribute to a professional, organised and welcoming office environment.

Skills

Communication skills

Organisational skills

Prioritisation

Teamwork

Positive attitude

Independent worker

Tools

Outlook

Word

Excel

Job description

Job Advert: Order Processing Administrator

Location: Braintree

Salary : 25,000 - 30,000

Benefits : 25 days holiday + bank holidays, parking on site, friendly, supportive team.

Our client, a leading organisation in their industry, is seeking a dynamic and detail oriented Order Processing Administrator to join their well established and friendly team. This role is an excellent opportunity for someone who thrives in a fast paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:

• Accurately and efficiently process customer orders, ensuring all information is entered correctly and completed within agreed timescales.
• Prepare and issue quotations, sales orders, and supporting documentation to facilitate smooth transactions.
• Manage incoming telephone calls, professionally handling customer enquiries and directing calls to appropriate team members when needed.
• Respond promptly and professionally to customer emails, maintaining the highest standards of customer service.
• Provide administrative support to both the Sales team ensuring daily operations run seamlessly.
• Maintain accurate customer records, databases, and filing systems in line with company procedures.
• Liaise with suppliers and customers regarding orders, delivery schedules, stock availability, and any associated queries.
• Assist with scheduling appointments, preparing documentation, and coordinating general office administration activities.
• Contribute to maintaining a professional, organised, and welcoming office environment for colleagues, customers, and visitors.

Skills and Attributes:

• Excellent communication skills, both written and verbal, with a customer focused approach.
• Strong organisational skills with a keen eye for detail and a high level of accuracy.
• Ability to prioritise workload and manage multiple tasks effectively in a busy environment.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• A positive, proactive attitude with a willingness to support colleagues and contribute to team success.
• Ability to work independently as well as collaboratively within a team.

This role offers the opportunity to be part of a supportive and energetic team that values excellence and professionalism. The successful candidate will have a direct impact on ensuring customer satisfaction and operational efficiency within the organisation.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.