Customer Service

Pertemps Plymouth; Sparkwell; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Friendly team

Temp-to-perm opportunities

Day shift 8:30–5:00

Job summary

Pertemps Plymouth is seeking a Dispatch Administrator / Order Processor to join a busy, friendly team in the UK. The role involves processing customer orders, chasing suppliers, and ensuring on-time dispatch from a small office environment.

The position is an ongoing temporary role with the potential to become permanent for the right candidate, with a Monday–Friday day shift from 8:30 am to 5:00 pm and on-site parking. £13.46 per hour is offered, with a supportive team culture.

Qualifications

• Experience in administration or order processing is preferred.
• Good communication with suppliers and positive relationship-building.
• Able to work in a fast-paced environment and manage priorities.

Responsibilities

• Process and manage customer order books.
• Chase suppliers for outstanding orders and updates.
• Update and maintain the database with supplier responses.
• Investigate delays and record reasons for issues.
• Assist dispatch activities to fulfill customer orders accurately.
• Complete QA documentation and forms.
• Carry out certification checks.
• Bag and label products for dispatch.
• Provide general administrative support across the business.

Skills

Order processing

Dispatch

Supplier communication

Attention to detail

Multi-tasking

Database systems

Tools

ERP system

Database software

Job description

Dispatch Administrator / Order Processor

£13.46 per Hour | Ongoing Temporary Role with Permanent Potential

Are you highly organised, proactive, and looking for a varied role where you can really make an impact?

We're currently recruiting for a Dispatch Administrator / Order Processor to join a busy and friendly team. This is an excellent opportunity to secure an ongoing temporary position with the potential to become permanent for the right person.

No two days are the same in this role. You'll be at the heart of the operation, ensuring orders are processed efficiently, suppliers are kept on track, and products are dispatched accurately and on time.

What's on Offer?

• £13.46 per hour
• Monday to Friday, 8:30am - 5:00pm
• 1-hour lunch break
• Free on-site parking
• Friendly and supportive small team environment
• Ongoing temporary assignment with permanent opportunities

The Role

• Processing and managing customer order books
• Chasing suppliers for outstanding orders and updates
• Updating and maintaining the company database with supplier responses and progress information
• Investigating and recording reasons for delays or supply issues
• Assisting with dispatch activities to ensure customer orders are fulfilled accurately
• Completing quality assurance documentation and forms
• Carrying out certification checks
• Bagging and labelling products ready for dispatch
• Providing general administrative support across the business

We're looking for someone who:

• Has strong organisational skills and excellent attention to detail
• Is confident communicating with suppliers and building positive relationships
• Can work effectively in a fast-paced environment and manage multiple priorities
• Is comfortable using computer systems and databases
• Enjoys being part of a small team and getting involved wherever needed
• Has previous administration, order processing, dispatch, logistics, or customer service experience (desirable but not essential