Order Processing And Customer Service Liaison

Chase and Holland; Rotherham; On-site; GBP 26,000 - 30,000; Full time

Job summary

A growing innovative business in Rotherham is seeking a Customer Sales Order Processor to handle customer orders and provide top-notch service. The role demands excellent attention to detail, IT proficiency, and the ability to work under pressure. Responsibilities include managing web and telephone orders, resolving customer complaints, and ensuring timely dispatch of goods. The position offers a supportive working environment with opportunities for ongoing work.

Benefits

Free parking

25 days annual leave (pro rata)

Training and support

Supportive and positive environment

Qualifications

• Proven experience in a similar order processing or customer service role.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Process all web sale orders in accordance with business practices.
• Handle telephone orders and process card payments.
• Communicate effectively with customers and suppliers.

Skills

Attention to detail

Flexible attitude

Strong IT skills including Excel

Job description

Order Processing and Customer Service Liaison - Rotherham - £26,000 - £30,000

Chase & Holland are excited to be partnering with an innovative business based in Rotherham who are currently going through a strong period of growth and are looking to recruit a Customer Sales Order Processor. You will be responsible for processing customer orders, always providing excellent customer service. The successful candidate will have a keen eye for detail, be organised and self‑motivated!

Benefits

• Free parking
• 25 days annual leave (pro rata)
• Training and support
• Supportive and positive environment
• Potential for ongoing seasonal work

Responsibilities

• Effectively process all web sale orders received through to despatch in accordance with current business practise
• Handling telephone orders through to dispatch, including processing card payments
• Effectively communicating with customers and suppliers to ensure orders placed are delivered within agreed timescale
• Effectively handle customer complaints through to a successful resolution both written and verbally within agreed company timelines
• Tracking customer deliveries and liaising with couriers to ensure all orders successfully delivered
• Managing, organising, and updating relevant data using database applications
• Assisting the warehouse in picking orders to ensure all goods are despatched on time, during periods of high demand
• General administration duties
• Arranging and participating in business meetings, effectively working as a team member and completing all actions within agreed timescale

Required Skills & Experience

• Excellent attention to detail and flexible attitude
• You must be able to commute easily to the company's office in Rotherham
• Experience in a similar role
• Experience of working under pressure and to tight deadlines
• Strong IT skills including Excel

If you are interested in finding out about this exciting Order Processing and Customer Service Liaison opportunity, please click 'apply now'.

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire