Sales Administrator

Orion Electrotech; Chippenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Orion Electrotech is seeking a organised Sales Administrator to join our operations team in Chippenham. You will support customers, process orders accurately, and liaise with Production, Logistics and Sales to ensure timely delivery.

The role involves handling enquiries by phone and email, maintaining ERP records, and delivering a first-class customer experience in a fast-paced manufacturing environment.

Qualifications

• Experience in Sales Admin or order processing roles.
• Proficient with ERP/MRP/CRM systems.
• Strong organization and communication skills.

Responsibilities

• Act as the first point of contact for customer enquiries via phone and email.
• Process customer orders from receipt through to delivery.
• Provide customers with order updates, lead times and delivery information.
• Manage order queries, returns, and account-related enquiries.
• Maintain accurate customer and order information in the ERP system.
• Collaborate with Production, Logistics and Sales to ensure smooth order progression.

Skills

Customer service

Order processing

ERP systems

Communication

Attention to detail

Multitasking

Tools

ERP

MRP

CRM

Job description

Are you an organised and customer-focused Sales Administrator looking for a role where you can make a real impact?

We're seeking a proactive and detail-oriented individual to become a key part of our operations team, providing outstanding support to customers and ensuring orders are processed efficiently from enquiry through to delivery.

Working closely with Sales, Production, and Logistics, you'll play a vital role in maintaining excellent customer relationships, coordinating orders, resolving queries, and helping deliver a first-class customer experience.

This is an excellent opportunity for someone who enjoys working in a fast-paced manufacturing environment and takes pride in delivering exceptional customer service.

The Role

• Acting as the first point of contact for customer enquiries via phone and email
• Processing customer orders accurately and efficiently from receipt through to delivery
• Providing customers with order updates, lead times, and delivery information
• Managing order queries, returns, and account-related enquiries
• Maintaining accurate customer and order information within the ERP system
• Liaising with Production, Logistics, and Sales teams to ensure orders progress smoothly
• Resolving customer issues in a professional and timely manner
• Building strong relationships with customers and understanding their requirements
• Escalating technical or warranty-related queries to specialist teams when required
• Supporting continuous improvements within customer service and order processing activities

What We're Looking For

• Previous experience in a Sales Administrator, Customer Service, Sales Support, Order Processing, Customer Support, or Account Administration role
• Strong communication skills with a professional and friendly approach
• Excellent organisational skills and attention to detail
• Experience managing multiple tasks and priorities effectively
• Confident using ERP, MRP, CRM, or order management systems
• A proactive and solutions-focused mindset
• Ability to work collaboratively with internal departments
• Experience within manufacturing, engineering, automotive, or technical product environments would be advantageous

What's in it for You?

• Opportunity to join a successful and growing manufacturing business
• Supportive and collaborative team environment
• Varied role with exposure across sales, operations, production, and logistics
• Long-term career development opportunities
• Stability of a permanent position within an innovative engineering-led organisation

If you're an organised and customer-focused administrator who enjoys building relationships, coordinating orders, and delivering excellent service, we'd love to hear from you.