Order Administrator Coordinator

Confidential; Milton Keynes; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Company bonus

25 days holiday

Pension

Private medical cover after probation

Subsidised onsite lunches

Employee rewards and retail discounts

Ongoing training and development

Résumé du poste

Confidential, based in Milton Keynes, is seeking an Order Administration Coordinator to join the Internal Sales team. You will coordinate the order entry process, ensure accurate processing and timely updates for customers and internal teams.

The role involves managing the Order Entry mailbox, liaising with an overseas team, and supporting continuous improvement initiatives to enhance order processing efficiency and customer satisfaction.

Qualifications

• Excellent attention to detail and a high level of accuracy.
• Strong organisational and time management skills.
• Clear, confident and professional communication style.
• Good Microsoft Office skills.
• Proactive problem-solving approach.
• Ability to work independently within a busy team.
• Genuine passion for delivering excellent customer service.

Responsabilités

• Manage and monitor the Order Entry mailbox, ensuring orders and enquiries are dealt with promptly.
• Coordinate and allocate workload to an overseas Order Entry team.
• Ensure customer orders are processed accurately and within agreed timescales.
• Proactively identify potential supply or fulfilment issues and communicate these to customers and relevant departments.
• Liaise with customers and internal teams to resolve delivery date queries.
• Provide administrative support to the Inside Sales team.
• Set up new user accounts and arrange express orders with suppliers.
• Maintain accurate records and ensure processes are followed.
• Attend and contribute to team and cross-functional meetings.
• Support continuous improvement initiatives to improve order processing efficiency and customer satisfaction.

Connaissances

Attention to detail

Organisational skills

Communication

Microsoft Office

Problem solving

Independent worker

Customer service

Outils

MS Office

Description du poste

Are you highly organised, great with detail and someone who genuinely enjoys delivering excellent customer service?

We are recruiting an Order Administration Coordinator to join the Internal Sales team of a well-established global engineering and technology business based in Milton Keynes.

This is a busy and varied role where you’ll take responsibility for coordinating the order entry process, ensuring customer orders are processed accurately and on time, while keeping customers and internal teams updated along the way.

The Role

• Managing and monitoring the Order Entry mailbox, ensuring orders and enquiries are dealt with promptly
• Coordinating and allocating workload to an overseas Order Entry team
• Ensuring customer orders are processed accurately and within agreed timescales
• Proactively identifying potential supply or fulfilment issues and communicating these to customers and relevant departments
• Liaising with customers and internal teams to resolve delivery date queries
• Providing administrative support to the Inside Sales team
• Setting up new user accounts and arranging express orders directly with suppliers
• Maintaining accurate records and ensuring internal processes and procedures are followed
• Attending and contributing to team and cross-functional meetings
• Supporting continuous improvement initiatives to improve order processing efficiency and customer satisfaction

What we re looking for

• Excellent attention to detail and a high level of accuracy
• Strong organisational and time management skills
• A clear, confident and professional communication style
• Good Microsoft Office skills
• A proactive approach to problem-solving
• The ability to work independently while being part of a busy team
• A genuine passion for delivering excellent customer service

What s on offer

You’ll be joining a successful international organisation with a collaborative and supportive culture, where people are encouraged to develop and build their careers.

Benefits include a company bonus scheme, 25 days holiday plus Bank Holidays, pension, private medical cover following successful completion of probation, subsidised onsite lunches, employee rewards and retail discounts, plus ongoing training and development.