Order Administrator - Temporary role (6-12 months)

Ascom Holding AG; Lichfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology company based in the UK is seeking an Order Administrator to manage sales and repair orders efficiently. The successful candidate will be responsible for ensuring timely invoicing, communicating with multiple stakeholders, and handling various tasks associated with order management. Proficiency in Microsoft cloud applications and ERP systems like MS Axapta and D365 is essential. This position demands excellent organizational and problem-solving skills.

Qualifications

• Experience with Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.
• Familiarity with ERP systems and reporting processes.
• Ability to manage orders and resolve issues efficiently.

Responsibilities

• Handle sales orders and ensure efficient invoicing.
• Communicate with stakeholders regarding order updates.
• Monitor supplier confirmations and deliveries.

Skills

Microsoft cloud-based applications

ERP systems

Problem-solving

Communication

Tools

MS Axapta

D365

Job description

Purpose

Within Ascom’s Logistic function, the Order Administrator assumes responsibility for processing sales orders and repair sales orders from the regions, MEA, CEE and OEM. The person ensures that invoicing and administrative tasks are executed and in an efficient and professional manner.

Responsibilities

• Sales order handling
• Replanning
• Order confirmations
• Price and delivery information to customers
• Programming files handling
• Issue licenses
• Monitor updated delivery requirements and emails with different request/questions
• Inform and communicate towards different stakeholders and other tasks related to order, work proactively, drive changes and improvements
• Solve different issues/problems related to the order-and delivery process
• Manage invoicing and credit invoicing according to evidence
• Make follow up on defined reports and KPIs, make an analysis, report and work with improvements
• Update pick and pack instructions in ERP, and other special tasks
• Export documents administration (customs, chamber of commerce, inspection, embassy etc.)
• Custom issues related to deliveries (solving, information sharing etc.)
• Export license administration in ERP (Enterprise Resource Planning) system
• Equipment list handling in ERP
• Working towards forwarders (quote, booking etc. for customers/partners/regions)
• Contacts with different external stakeholders
• Send purchase orders to suppliers for “Purchase to order” items
• Monitor confirmations from supplier
• Monitor deliveries from supplier
• Receive goods in ERP
• Price check on confirmations from supplier
• Replanning, work proactively towards supplier
• Repair invoicing
• Credit invoicing according to evidence
• Monitoring Repair order staging journal
• Handle queries about repair orders and invoices

Competency

The ability to use suite of Microsoft cloud based applications including Outlook, Word, Excel, PowerPoint effectively, and in particular, ERP systems such as MS Axapta & D365

Knowledge and experience of using and understanding ERP system, reporting and processes