Operations & Supply Coordinator

Worldwide Golf Brands Ltd; Whitefield; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

34.5 hours working week

Varied role with impact

Descripción de la vacante

Worldwide Golf Brands Ltd is seeking an experienced Operations & Supply Coordinator to join our established Operations team. This varied, hands-on role manages orders through the complete lifecycle from entry to despatch and invoicing, coordinating with warehouse and transport providers to ensure timely processing.

You will build strong relationships with trade customers and retailers, provide high‑quality service by phone, email and face-to-face, and support the Operations Manager with ongoing

Formación

• Experience managing customer orders through the full order-to-invoice process.
• Strong customer service experience by telephone, email and face-to-face.
• Excellent administration and organisational skills.
• Exceptional attention to detail.
• Ability to manage multiple orders, tasks and deadlines.

Responsabilidades

• Process customer orders accurately from initial entry through to final invoice.
• Convert orders to pick notes and coordinate picking/despatch with the warehouse.
• Liaise with the warehouse to establish pallet quantities and ensure orders are prepared correctly.
• Organise transport including pallet collections and standard 2–3 day deliveries.
• Book deliveries with customers and manage retailer booking requirements.
• Monitor orders and deliveries through to completion and resolve issues.
• Invoice completed orders to customer accounts.
• Provide high standard of customer service via telephone, email and face-to-face.
• Build strong relationships with trade customers, major UK retailers and international accounts.
• Assist with shipments to Ireland including commercial invoices and TSS paperwork.
• Support Amazon Vendor Central processing including stock listings and forecasting.
• Process embroidery/personalised orders communicating logos/colors/sizing accurately.
• Provide day-to-day operational support to the Operations Manager.

Conocimientos

Order management

Customer service

Organisational skills

Attention to detail

Multitasking

Communication skills

Descripción del empleo

We are looking for an experienced, highly organised and proactive Operations & Supply Coordinator to join our established Operations team.

We are a leading golf apparel and equipment manufacturer and distributor, supplying major UK retailers, independent trade customers and international distributors, alongside our own B2C online retail business.

This is a varied, hands‑on position responsible for managing customer orders through the complete order lifecycle – from initial order entry through to despatch and final invoicing.

Working closely with the Operations Manager, warehouse, customers and transport providers, you will play a key role in ensuring orders are processed accurately, efficiently and on time.

Key Responsibilities

• Process customer orders accurately from initial entry through to final invoice.
• Convert orders to pick notes and coordinate picking/despatch requirements with the warehouse.
• Liaise with the warehouse to establish pallet/carton quantities and ensure orders are prepared correctly.
• Organise transport, including pallet collections, standard 2–3 day services and customer‑specific/timed deliveries.
• Book deliveries directly with customers and manage individual retailer booking requirements.
• Monitor orders and deliveries through to completion, resolving issues where necessary.
• Invoice completed orders accurately to customer accounts.
• Provide a high standard of customer service via telephone, email and face‑to‑face communication.
• Build strong working relationships with trade customers, major UK retailers and international accounts.
• Assist with shipments to Ireland, including commercial invoices, appropriate shipping rates/services and TSS paperwork.
• Support the processing and management of Amazon Vendor Central, where applicable, including orders, stock listings, Born to Run, stock management and forecasting.
• Process embroidery/personalised orders, ensuring customer instructions including logos, positioning, colours and sizing are communicated with exceptional accuracy.
• Provide day‑to‑day operational support to the Operations Manager and assist with additional priorities or projects when required.

Essential Experience & Skills

The successful candidate must have:

• Previous experience managing customer orders through the full order‑to‑invoice process.
• Strong customer service experience, including dealing with customers confidently by telephone, email and face‑to‑face.
• Excellent administration and organisational skills.
• Exceptional attention to detail.
• The ability to manage multiple orders, tasks and deadlines simultaneously.
• Strong communication and problem‑solving skills.
• A proactive approach and willingness to take ownership of tasks through to completion.
• Good general computer and systems skills

What do we offer?

• Competitive salary
• 34.5 hours working week
• A varied role, where you can make a genuine difference every day

Long term career stability and development opportunities