Sales Administrator

Orion Electrotech; Marshfield; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career development

Permanent position

Collaborative team environment

Job summary

Orion Electrotech is seeking a Sales Administrator to join our fast-growing manufacturing team in the UK. You will be the first point of contact for customer enquiries and coordinate orders from receipt to delivery, working closely with Sales, Production, and Logistics to maintain strong customer relationships.

The role involves handling order updates, queries, returns, and maintaining ERP data, with opportunities to contribute to continuous improvements in customer service and order processing.

Qualifications

• Experience in a Sales Administrator, Customer Service, Sales Support, Order Processing, Customer Support, or Account Administration role.
• Excellent organisational skills and attention to detail.
• Confident using ERP, MRP, CRM, or order management systems.

Responsibilities

• Acting as the first point of contact for customer enquiries via phone and email.
• Processing customer orders accurately and efficiently from receipt through to delivery.
• Providing customers with order updates, lead times, and delivery information.
• Managing order queries, returns, and account-related enquiries.
• Maintaining accurate customer and order information within the ERP system.
• Liaising with Production, Logistics, and Sales teams to ensure orders progress smoothly.
• Resolving customer issues in a professional and timely manner.
• Building strong relationships with customers and understanding their requirements.
• Escalating technical or warranty-related queries to specialist teams when required.
• Supporting continuous improvements within customer service and order processing activities.

Skills

Communication

Organisational skills

Multitasking

Collaborative work

Proactive problem-solving

Tools

ERP system

MRP system

CRM system

Order management system

Job description

Are you an organised and customer-focused Sales Administrator looking for a role where you can make a real impact?

We're seeking a proactive and detail-oriented individual to become a key part of our operations team, providing outstanding support to customers and ensuring orders are processed efficiently from enquiry through to delivery.

Working closely with Sales, Production, and Logistics, you'll play a vital role in maintaining excellent customer relationships, coordinating orders, resolving queries, and helping deliver a first-class customer experience.

This is an excellent opportunity for someone who enjoys working in a fast-paced manufacturing environment and takes pride in delivering exceptional customer service.

The Role

As a Sales Administrator, you will be responsible for:

• Acting as the first point of contact for customer enquiries via phone and email
• Processing customer orders accurately and efficiently from receipt through to delivery
• Providing customers with order updates, lead times, and delivery information
• Managing order queries, returns, and account-related enquiries
• Maintaining accurate customer and order information within the ERP system
• Liaising with Production, Logistics, and Sales teams to ensure orders progress smoothly
• Resolving customer issues in a professional and timely manner
• Building strong relationships with customers and understanding their requirements
• Escalating technical or warranty-related queries to specialist teams when required
• Supporting continuous improvements within customer service and order processing activities

What We're Looking For

• Previous experience in a Sales Administrator, Customer Service, Sales Support, Order Processing, Customer Support, or Account Administration role
• Strong communication skills with a professional and friendly approach
• Excellent organisational skills and attention to detail
• Experience managing multiple tasks and priorities effectively
• Confident using ERP, MRP, CRM, or order management systems
• A proactive and solutions-focused mindset
• Ability to work collaboratively with internal departments
• Experience within manufacturing, engineering, automotive, or technical product environments would be advantageous

What's in it for You?

• Opportunity to join a successful and growing manufacturing business
• Supportive and collaborative team environment
• Varied role with exposure across sales, operations, production, and logistics
• Long-term career development opportunities
• Stability of a permanent position within an innovative engineering-led organisation

INDENG