Customer Experience & Order Fulfillment Specialist

Johnson Controls; Great Yarmouth; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Pension scheme

Life assurance

Employee Assistance Program

Employee referral scheme

Employee discounts

Cycle to Work scheme

Discounts on Johnson Controls products

Training and career development

Safety-driven culture

Job summary

Johnson Controls in the United Kingdom is seeking a Customer Service Advisor to deliver an exceptional customer experience by supporting customers throughout the entire order lifecycle from receipt to shipment and invoicing. This office-based role works with Sales, Planning, Quality and other site functions in a collaborative manufacturing environment.

You will process orders in the ERP system, issue confirmations and monitor progress through to delivery and invoicing, liaise with Planning to

Qualifications

• 2+ years in a Customer Service role.
• Excellent communication skills and ability to build strong relationships.
• Strong organisational skills and attention to detail.
• Experience using ERP and/or CRM systems.
• Good analytical and problem-solving skills.
• Professional, proactive and customer-focused approach.
• Ability to work independently and as part of a team.
• Competent user of Microsoft Office applications.

Responsibilities

• Process customer sales orders accurately and within agreed timescales in the ERP system.
• Issue order confirmations and monitor order progress through to delivery and invoicing.
• Coordinate with Planning to optimise order fulfilment and communicate updates promptly.
• Manage customer interactions through the CRM system and respond within service levels.
• Provide clear, professional communication to customers at all times.
• Support the regional Sales Team with customer relationship management and account activities.
• Administer customer complaints, support containment actions and coordinate resolution with internal stakeholders.
• Collaborate with Quality, Planning, Operations and other departments to enhance the customer experience.
• Build and maintain strong relationships with customers and colleagues across the business.
• Contribute to continuous improvement initiatives to improve customer satisfaction and service delivery.

Skills

Customer service

Communication

Organisational skills

Attention to detail

ERP/CRM experience

Problem solving

Teamwork

MS Office

Tools

ERP system

CRM system

Job description

Johnson Controls in the United Kingdom is seeking a Customer Service Advisor to deliver an exceptional customer experience by supporting customers throughout the entire order lifecycle from receipt to shipment and invoicing. This office-based role works with Sales, Planning, Quality and other site functions in a collaborative manufacturing environment.

You will process orders in the ERP system, issue confirmations and monitor progress through to delivery and invoicing, liaise with Planning to