Oracle Service Delivery Lead — Customer Success & Growth

Version 1; Manchester; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid / Remote

Quarterly performance-related profit分享

Certified Great Place to Work for 10+ 

Job summary

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a team of Service Delivery Managers and drive exceptional outcomes for enterprise Oracle environments. You will shape service strategy, own governance, and partner with sales to maximise account value across Oracle SaaS and E‑Business Suite platforms.

The role combines leadership, customer engagement and commercial accountability, with hybrid working and occasional travel to client sites or base offices across the UK.

Qualifications

• Proven service management leader with experience leading teams within a managed services environment.
• Track record of delivering outstanding customer outcomes.
• Strong leadership and development experience.
• Commercial awareness with experience managing revenue, forecasting and profitability.
• Experience operating within Enterprise Applications Managed Services environments.
• Knowledge of Oracle SaaS, Oracle E‑Business Suite, JD Edwards, PeopleSoft, or similar enterprise application platforms.
• Experience working within structured governance and service management frameworks.
• ITIL certification is desirable.

Responsibilities

• Lead and develop a high‑performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long‑term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high‑quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

Skills

People leadership

Stakeholder management

Customer relationship management

Commercial awareness

Strategic thinking

Tools

ITIL certification

Job description

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a team of Service Delivery Managers and drive exceptional outcomes for enterprise Oracle environments. You will shape service strategy, own governance, and partner with sales to maximise account value across Oracle SaaS and E‑Business Suite platforms.

The role combines leadership, customer engagement and commercial accountability, with hybrid working and occasional travel to client sites or base offices across the UK.