Lead Oracle Service Delivery & Customer Success

SmartRecruiters, Inc.; Birmingham; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid / Remote working

Great Place to Work (award)

Job summary

Version 1 is seeking a Head of Oracle Service Delivery Management in the UK to lead the Enterprise Applications ASPIRE Managed Services practice. You will oversee a team of Service Delivery Managers, drive customer success, and shape service strategy across Oracle environments including SaaS, E-Business Suite, JD Edwards and PeopleSoft.

This senior role combines people leadership, stakeholder engagement, commercial accountability and service innovation, with a hybrid work model and opportunities

Qualifications

• Experience leading teams in a managed services environment.
• Proven track record of delivering outstanding customer outcomes.
• Experience with Oracle ERP/SaaS environments and cloud transformation projects.

Responsibilities

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

Skills

People leadership

Stakeholder management

Commercial awareness

Service delivery

Governance

ITIL

Oracle SaaS

Oracle E-Business Suite

JD Edwards

PeopleSoft

Tools

Oracle SaaS

Oracle E-Business Suite

JD Edwards

PeopleSoft

Job description

Version 1 is seeking a Head of Oracle Service Delivery Management in the UK to lead the Enterprise Applications ASPIRE Managed Services practice. You will oversee a team of Service Delivery Managers, drive customer success, and shape service strategy across Oracle environments including SaaS, E-Business Suite, JD Edwards and PeopleSoft.

This senior role combines people leadership, stakeholder engagement, commercial accountability and service innovation, with a hybrid work model and opportunities