Optical Assistant: Eyewear & Tech Advisor

Vision Express; Newtownabbey; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

£350 frames/alignment support

33 days holiday with buy/sell

Family & friends discounts + free eye‑

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is seeking a dedicated Retail Optical Assistant in the UK to deliver personalised service and expert eyewear guidance. You will assist with fittings, minor repairs, and support pre-screening eye tests using the latest optical tech.

The role focuses on exceptional customer experience within a busy store. Join a premium optical retailer backed by EssilorLuxottica, with opportunities to grow in a tech-enabled environment, receive competitive benefits, and contribute to global vision

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Communication

Team player

Tools

Point-of-sale system

Job description

Vision Express is seeking a dedicated Retail Optical Assistant in the UK to deliver personalised service and expert eyewear guidance. You will assist with fittings, minor repairs, and support pre-screening eye tests using the latest optical tech.

The role focuses on exceptional customer experience within a busy store. Join a premium optical retailer backed by EssilorLuxottica, with opportunities to grow in a tech-enabled environment, receive competitive benefits, and contribute to global vision