Optical Retail Advisor — Frames, Fittings & Tech

Vision Express; Telford; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is seeking a Retail Optical Assistant in the UK to provide confident, personalised customer service and product advice in a busy optical retail environment. You will learn to adjust frames, assist with fittings, and help with minor repairs while supporting pre-screening eye tests using up-to-date optical technology.

The role offers a base in retail with opportunities for monthly bonuses and benefits through Vision Express and the OneSight Foundation involvement.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Job description

Vision Express is seeking a Retail Optical Assistant in the UK to provide confident, personalised customer service and product advice in a busy optical retail environment. You will learn to adjust frames, assist with fittings, and help with minor repairs while supporting pre-screening eye tests using up-to-date optical technology.

The role offers a base in retail with opportunities for monthly bonuses and benefits through Vision Express and the OneSight Foundation involvement.