Optical Assistant: Premium Customer Experience & Tech

Vision Express; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Frame allowance

33 days holiday with buy/sell

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express is recruiting for a Retail Optical Assistant in the UK. You will deliver personalised customer service, offer product advice, and help customers choose eyewear while learning to assist with fittings and minor repairs.

You will use the latest optical tech to support pre-screening eye tests, contribute to smooth store operations, and enjoy bonus opportunities on performance. A customer-focused, team-based approach is essential.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Digital tools

Tools

Digital tools

Job description

Vision Express is recruiting for a Retail Optical Assistant in the UK. You will deliver personalised customer service, offer product advice, and help customers choose eyewear while learning to assist with fittings and minor repairs.

You will use the latest optical tech to support pre-screening eye tests, contribute to smooth store operations, and enjoy bonus opportunities on performance. A customer-focused, team-based approach is essential.