Premium Eyewear Advisor & Optical Tech Assistant

Vision Express (UK) Limited; Maidstone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

Discounts on frames & lenses

33 days holiday (buy/sell)

Free eye tests

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express (UK) Limited is seeking an Optical Assistant in a retail setting focused on premium eyewear and med-tech innovation. You will deliver personalised customer service and advice on products, with opportunities to learn frame adjustments, fittings, and minor repairs while supporting pre-screening eye tests with advanced optical tech.

The role offers a path to growth, team collaboration, and involvement in a leading optical retailer backed by EssilorLuxottica.

Qualifications

• Customer service experience with people-facing roles.
• Interest in eyewear, style and tech.
• Comfort with using digital tools to assist customers.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Digital tools

Team player

Strong communicator

Job description

Vision Express (UK) Limited is seeking an Optical Assistant in a retail setting focused on premium eyewear and med-tech innovation. You will deliver personalised customer service and advice on products, with opportunities to learn frame adjustments, fittings, and minor repairs while supporting pre-screening eye tests with advanced optical tech.

The role offers a path to growth, team collaboration, and involvement in a leading optical retailer backed by EssilorLuxottica.