Optical Assistant — Frame Tech & Customer Experience

Vision Express (UK) Limited; Nottingham; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Frames allowance

Holiday entitlement

Discounts

Eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is hiring a Retail Optical Assistant in the UK. You will deliver personalised customer service, provide product advice, and support eye tests using the latest optical technology in a fast-paced store environment.

You’ll learn to adjust frames, assist with fittings, and perform minor repairs, while handling admin tasks to keep the store running smoothly. This role offers monthly bonuses for meeting targets and opportunities to grow within a global eyewear leader.

Qualifications

• Confident in engaging with customers and recommending products.
• Passionate about eyewear and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Communication

Team player

Digital tools

Eyewear knowledge

Tools

POS software

Frame fitting tools

Job description

Vision Express is hiring a Retail Optical Assistant in the UK. You will deliver personalised customer service, provide product advice, and support eye tests using the latest optical technology in a fast-paced store environment.

You’ll learn to adjust frames, assist with fittings, and perform minor repairs, while handling admin tasks to keep the store running smoothly. This role offers monthly bonuses for meeting targets and opportunities to grow within a global eyewear leader.