Optical Assistant: Customer Care & Eye Health Training

The Boots Company PLC; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Flexible benefits scheme

Employee support programme

Job summary

Boots Opticians in Eastbourne is seeking an Optical Assistant to join our store team. You will be the first and last point of contact for customers, based in store and reporting to the store manager.

The role focuses on understanding customer needs to find the right eyewear solution and involves greeting customers, pre-screening activities for eye-tests, and helping with eyewear selections. You will develop through our Step Into Optics training programme, combining workshop learning with

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with dispensing prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Learning mindset

Job description

Boots Opticians in Eastbourne is seeking an Optical Assistant to join our store team. You will be the first and last point of contact for customers, based in store and reporting to the store manager.

The role focuses on understanding customer needs to find the right eyewear solution and involves greeting customers, pre-screening activities for eye-tests, and helping with eyewear selections. You will develop through our Step Into Optics training programme, combining workshop learning with