Ops Controls Training Lead – Compliance & Change

Gallagher; Greater London; On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach

Job summary

Gallagher in London is looking for a Senior Associate – Training to strengthen operational excellence across the Specialty business. You will coordinate, design, and deliver training on operational controls, regulatory requirements, and policy updates, supporting onboarding and major change initiatives.

You will partner with stakeholders, maintain a structured training calendar, and ensure accurate records while driving consistency across units.

Qualifications

• Experience delivering or coordinating training within an operational, risk, compliance, or insurance environment.
• Strong understanding of operational controls, regulatory frameworks, and policy governance.
• Confident presenting complex information in a clear, engaging way.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong stakeholder engagement and collaboration skills.
• Proactive, adaptable and able to work independently.
• High attention to detail and commitment to accuracy.

Responsibilities

• Design and deliver engaging training on operational controls, risk management, and regulatory requirements.
• Coordinate a structured training calendar across the Specialty business.
• Support onboarding with induction programmes and learning pathways.
• Drive consistency in training approach, content and delivery across units.
• Partner with stakeholders to identify and address training needs.
• Support rollout of change initiatives, including new systems and platforms.
• Maintain training records and monitor completion and engagement.
• Gather feedback and continuously improve training content and delivery.
• Promote awareness of key policies, controls and regulatory expectations.

Skills

Training coordination

Stakeholder management

Regulatory knowledge

Risk & compliance

Onboarding design

Job description

Gallagher in London is looking for a Senior Associate – Training to strengthen operational excellence across the Specialty business. You will coordinate, design, and deliver training on operational controls, regulatory requirements, and policy updates, supporting onboarding and major change initiatives.

You will partner with stakeholders, maintain a structured training calendar, and ensure accurate records while driving consistency across units.