Operations Control - Training Co-ordinator

Gallagher; City Of London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Global reach

Job summary

Gallagher in London is seeking a Senior Associate - Training to strengthen operational excellence across our Specialty business by designing and delivering training that supports regulatory compliance, risk management, and business transformation.

You will coordinate, create, and deliver high‑quality training; support onboarding and change initiatives including system rollouts; and ensure colleagues have the knowledge they need to succeed.

Qualifications

• Experience delivering or coordinating training in operations, risk, compliance or insurance.
• Strong understanding of operational controls and regulatory frameworks.
• Ability to present complex information clearly and engagingly.
• Excellent organisational skills with multi-priority management.
• Strong stakeholder engagement and collaboration abilities.

Responsibilities

• Manage and maintain a structured training calendar across Specialty.
• Design and deliver engaging training on controls, risk, and regulatory requirements.
• Support onboarding with induction programmes and learning pathways.
• Drive consistency in training approach, content and delivery.
• Partner with stakeholders to identify and address training needs.
• Support rollout of change initiatives including new systems.
• Maintain training records and monitor completion.
• Gather feedback and continuously improve content.
• Promote awareness of key policies and regulatory expectations.

Skills

Training delivery

Regulatory knowledge

Policy governance

Stakeholder management

Presentation skills

Attention to detail

Education

Insurance/risk/L&D qualifications

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we're looking for a Senior Associate - Training to play a key role in strengthening operational excellence across our Specialty business. This is an exciting opportunity to design and deliver impactful training that supports regulatory compliance, risk management, and business transformation. You will be responsible for coordinating, creating, and delivering high-quality training that enhances understanding of operational controls, regulatory requirements, and policy updates. You'll also support onboarding and major change initiatives, including system rollouts, by ensuring colleagues are equipped with the knowledge they need to succeed.

How you'll make an impact

• Manage and maintain a structured training calendar across the Specialty business
• Design and deliver engaging training on operational controls, risk management, and regulatory requirements
• Support onboarding by developing effective induction programmes and learning pathways
• Drive consistency in training approach, content, and delivery across business units
• Partner with stakeholders and subject matter experts to identify and address training needs
• Support rollout of key change initiatives, including new systems and platforms
• Maintain accurate training records and monitor completion and engagement
• Gather feedback and continuously improve training content and delivery
• Promote awareness of key policies, controls, and regulatory expectations

About you

• Experience delivering or coordinating training within an operational, risk, compliance, or insurance environment
• Strong understanding of operational controls, regulatory frameworks, and policy governance
• Confident presenting complex information in a clear, engaging way
• Excellent organisational skills, with the ability to manage multiple priorities
• Strong stakeholder engagement and collaboration skills
• Proactive, adaptable, and able to work independently
• High attention to detail and commitment to accuracy

Desirable:

• Experience in insurance, broking, or underwriting environments
• Experience supporting onboarding, change programmes, or system rollouts
• Relevant professional qualifications (insurance, risk, or L&D)

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)