Ophthalmology Front Desk Specialist - Flexible Hours

The Methodist Church in Britain; Camberley, Frimley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Development opportunities

Flexible working patterns

Job summary

The Eye Treatment Centre at Frimley Park Hospital, part of Frimley Health NHS Foundation Trust, is recruiting for a receptionist to manage front-line duties. You will greet patients and visitors, handle enquiries by phone and in person, and book follow-up and outstanding appointments with precise record-keeping.

Shifts rotate across the day, with coverage of the emergency clinic bookings. The role requires GCSE English and Maths, clerical experience, and a patient-friendly approach in a busy

Qualifications

• GCSE English and Maths at pass grade or equivalent.
• Experience dealing with the public is required.
• Previous clerical experience is desirable.

Responsibilities

• Front-line reception work in the Eye Treatment Centre, greeting patients and visitors in a friendly, polite manner
• Answering telephone calls and enquiries from patients and staff
• Booking follow-up appointments for the day
• Processing appointments outstanding from the previous day
• Coordinating appointments and maintaining accurate records
• General front-line administrative support
• Rotating within the reception team to cover the emergency clinic and book its appointments
• Providing a high-quality, efficient service to internal and external customers in outpatient reception
• Supporting a seamless service for patients and staff

Skills

Administrative skills

Communication skills

Multitask

IT skills

Education

GCSE English and Maths

Tools

Outlook

Word

Excel

Job description

The Eye Treatment Centre at Frimley Park Hospital, part of Frimley Health NHS Foundation Trust, is recruiting for a receptionist to manage front-line duties. You will greet patients and visitors, handle enquiries by phone and in person, and book follow-up and outstanding appointments with precise record-keeping.

Shifts rotate across the day, with coverage of the emergency clinic bookings. The role requires GCSE English and Maths, clerical experience, and a patient-friendly approach in a busy