Ophthalmology Receptionist

Talantir; Frimley; On-site; GBP 19,000 - 22,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a motivated and professional Receptionist to join the Ophthalmology Department at Frimley Park Hospital. You will be the first point of contact for patients and clinical staff, handling telephone enquiries, booking follow‑up appointments, and maintaining accurate records.

The role requires excellent organisational skills, the ability to multi‑task, and a calm, friendly manner when working in a busy front‑line reception.

Qualifications

• Dealing with the public / customer service. Previous clerical experience.
• GCSE English and Maths pass or equivalent.

Responsibilities

• Answer telephone enquiries and direct calls to appropriate staff.
• Book follow-up and same-day appointments; process appointments outstanding from previous day.
• Provide front-line administrative support and maintain accurate records.
• Greet patients and visitors in a friendly and professional manner and support clinical staff.

Skills

Public customer service

IT skills

Communication skills

Multitasking

Education

GCSE English and Maths

Tools

Outlook

Word

Excel

Job description

Job Overview

We are seeking a motivated and professional Receptionist to join our dynamic reception team within the Ophthalmology Department at Frimley Park Hospital. This is an excellent opportunity for an individual who thrives in a fast-paced, high-demand environment and is committed to delivering exceptional administrative support.

As a key point of contact for both clinical staff and patients, the successful candidate will play a vital role in ensuring the smooth operation of our reception area. You will handle a range of responsibilities, including managing telephone enquiries, coordinating appointments and maintaining accurate records.

We are looking for someone who is detail-oriented, well-organised, and enthusiastic, with strong interpersonal and time management skills. The ability to remain professional and composed under pressure is essential.

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Main duties of the job

The post holder will be working on the front line Ophthalmology Reception in the Eye Treatment Centre at Frimley Park Hospital.

This will involve direct contact with patients, answering phone calls, booking follow up appointments for the day as well as processing appointments outstanding from the day before and general front line admin support. There is a rotation within the reception team to cover the emergency clinic (still based in the Eye Treatment Centre) and book their appointments.

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in the outpatient area is efficient, with all patients and visitors greeted in a friendly and polite manner.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Person specification

Experience

• Dealing with the public/customer service.Previous clerical experience.

Qualifications

• GCSE English and Maths pass or equivalent.

Specific competencies for the role

• Good administrative skills, organised, methodical with good attention to detail.
• Good verbal and written communication skills.
• Ability to multi task.
• Able to remain calm under pressure when working in a busy environment.
• Experience of working with the general public.
• Good IT skills. Microsoft packages including Outlook, Word, and Excel.

Desirable criteria

• Knowledge of the NHS.
• Knowledge/use of PAS.
• Knowledge/use of E referrals (formerly choose and book).
• Knowledge/use Enlighten Self Check-in system.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates' investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.