Operations Team Manager

Housing Diversity Network; Stanley; A distancia; GBP 43.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications

Descripción de la vacante

Karbon Homes is seeking an Operations Team Manager for the Empty Homes team. You will lead a multi-disciplinary in-house trades team and approved subcontractors to deliver efficient repairs and maintenance in empty properties, with strong emphasis on customer focus, safety and quality.

You will manage performance, KPIs, and budgeted targets while ensuring high service standards. A full UK driving licence is essential for this fast-moving role in Stanley and surrounding areas.

Formación

• Understanding of building and maintenance practices in a social housing environment.
• Ability to manage a multi-disciplined in-house trades team and subcontractors.

Responsabilidades

• Lead a team delivering repairs and maintenance in empty homes.
• Oversee operations within the Empty Homes team across defined geographical footprint.
• Support out-of-hours service, including standby payments.

Conocimientos

Team leadership

Customer service

Organisational skills

Communication

Driving licence

Educación

Relevant professional qualification

Descripción del empleo

About The Role

We’re looking to appoint a suitably qualified and experienced individual to undertake the role of Operations Team Manager within the Empty Homes team.

This opportunity is due to a mover within the team. The successful candidate will lead a team of multi-disciplined individuals in delivering an efficient repairs service within our empty properties.

About You

We’re looking for an experienced Operations Team Manager to join and support our Empty Homes team in managing an already excellent maintenance service, delivered to our customers in a way that that promotes high levels of customer focus, performance, safety, and quality, with a strong emphasis on innovation, forward thinking and continuous improvement.

The successful candidate should have a thorough understanding of building and maintenance practices in a social housing environment. You must possess the relevant knowledge, skills, experience necessary to successfully manage a multi- disciplined team of in-house trade colleagues, supported by approved subcontractors to undertake repair and maintenance tasks and empty homes work in a fast moving and dynamic working environment.

You must be dynamic, with a collaborative and engaging style, and possess strong customer service, people management and organisational skills. You should be highly organised, capable of working to tight deadlines, achieving KPIs and targets in accordance with budget constraints.

A full UK driving licence is essential.

Working With Us

The vacancy is within our Empty Homes team. It is anticipated the role will mainly be working in our Durham, Consett and Stanley areas but with potential to work anywhere across the geographical footprint. If you require further information about the role, please contact either:

John Archer – Empty Homes Manager (South) – [e-mail] 07949 989142

Mark Scott – Empty Homes Manager (North) – [e-mail] 07964 898647

Key Details

Operations Team Manager – Empty Homes (permanent role)

Salary is £47,535 per annum

£657 flexible pot (which can be used for salary top-up)

Location: Based at our Stanley office

37 hours per week

Essential car user allowance of £2405 per annum (own car to be used)

Participation in the management of our out of hours service, which includes additional standby payments

We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you’re applying for.

The role you’re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

This role is subject to the requirements of the Conduct and Competency Standard and requires an appropriate professional qualification, or a willingness to work towards one.

Existing qualifications will be assessed to ensure they meet the required level and cover the knowledge areas relevant to the role.

Where an existing qualification doesn’t fully meet the required standard, the successful candidate will be required to complete either top-up modules or a full qualification, as appropriate, to meet the qualification requirements of the role.

Training and support would be provided following successful completion of probation and Karbon Homes may fund the qualification or top‑up training. Where funding is provided, repayment may be required if you choose to leave Karbon during the qualification or within two years of completion.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

We love seeing the real you in your application. It’s fine to use AI tools for things like polishing grammar or improving formatting—but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Key Dates

Closing date for applications - Sunday 1 November 2026

We may close the advert early if we receive a high volume of strong applications- so don’t wait too long to apply!

Interview date - TBC

We’re Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail]

Job Summary

• Location: Stanley
• Organization: Karbon Homes
• Job Type: Permanent
• Salary: £47,535 per annum plus Karbon car payment of £2,405 per annum