Heating Compliance Manager

Housing Diversity Network; Newburn, Stanley; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Pension: occupational

Health cash plan

Flexible benefits pot

Funding for qualifications

Job summary

Karbon Homes is seeking a Heating Compliance Manager to lead a multi-disciplinary team responsible for domestic and commercial heating servicing and repairs. You will be the lead officer for heating matters, ensuring compliance with legislation, safety standards, and best practices across the organisation.

The role requires strong leadership, customer service excellence, and the ability to manage large budgets while embracing new ICT technologies.

Qualifications

• Must have a professional qualification in heating/compliance or be willing to achieve one.

Responsibilities

• Lead and coordinate a team of managers, compliance officers, in-house heating engineers and subcontractors delivering domestic and commercial heating servicing and repairs.
• Act as the lead officer for all heating matters, providing technical advice across service areas.
• Ensure all statutory heating compliance, health and safety and best practice requirements are met across the organisation.
• Undertake duties of Responsible Person for Gas Safe and maintain registrations and accreditations for heating work.
• Oversee training and qualification progression, with Karbon funding or top-up training where needed.

Skills

Leadership

Customer service

People management

Organisational skills

Technical heating knowledge

ICT adaptability

Full UK driving licence

Education

Relevant professional qualification

Job description

Come and make a difference at Karbon as a Heating Compliance Manager

We’re looking for a passionate and skilled individual to join us as a Heating Compliance Manager in our Property Services team. This is a fantastic opportunity to be part of a team that’s making a real difference in people’s lives and keeping our customers safe.

The team delivers a high quality, customer focussed service that meets all regulatory requirements in relation to heating compliance across the organisation.

This is a fantastic opportunity to take a leading role in ensuring we continue to keep our customers safe in their homes.

About The Role

The Heating Compliance Manager will lead a team of managers, compliance officers, in-house heating engineers and sub-contractors delivering our domestic and commercial heating servicing programme and repairs.

You’ll act as the lead officer for all heating related matters across the organisation, providing technical advice to colleagues across all service areas e.g. responsive repairs, planned investment, new build, asset management, etc.

As well as ensuring that all statutory heating compliance requirements across the organisation are met and consistent with legislation, health & safety and best practice.

You will also undertake the duties of the Responsible Person for Gas Safe and ensure all mandatory company registrations and operatives accreditations requirements are maintained in relation to heating work.

This role is subject to the requirements of the Conduct and Competency Standard and requires an appropriate professional qualification, or a willingness to work towards one.

Existing qualifications will be assessed to ensure they meet the required level and cover the knowledge areas relevant to the role.

Where an existing qualification doesn’t fully meet the required standard, the successful candidate will be required to complete either top-up modules or a full qualification, as appropriate, to meet the qualification requirements of the role.

Training and support would be provided following successful completion of probation and Karbon Homes may fund the qualification or top-up training. Where funding is provided, repayment may be required if you choose to leave Karbon during the qualification or within two years of completion

About You

You must be dynamic, with a collaborative and engaging style, and possess strong customer service, people management and organisational skills. You should be highly organised, capable of working in a regulated environment and capable of achieving key performance indicators and managing large budgets.

You should have good technical knowledge of heating compliance and must possess the relevant skills, knowledge, experience and behaviours to successfully manage a large in-house team and sub-contractors.

You must be future and technologically focussed and have the ability to adapt to emerging ICT technologies to improve the service and maximise efficiencies.

A full UK driving licence and access to a vehicle for work is essential.

Working With Us

You’ll be part of our Property Services team, led by Andy Kennedy, Group Assistant Director of Building & Customer Safety. If you’d like to know more about the role, feel free to reach out to Andy on 07930 842268 or [e-mail] .

Key Details

• Heating Compliance Manager - Permanent role
• Salary is £57,919 per annum plus a Karbon car payment of £2,405 per annum
• Location: To be agreed (Gosforth / Newburn / Stanley)
• Regular travel will be required
• 37 hours per week with agile working
• We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.
• The role you’re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Key Dates

Closing date for applications

Sunday 8 November 2026

We may close the advert early if we receive a high volume of strong applications—so don’t wait too long to apply!

Interview date

Interviews are expected to take place the week commencing 16 or 23 November 2026

We’re Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail]

Job Summary

• Location: North East
• Organization: Karbon Homes
• Job Type: Permanent
• £57,919 per annum
• Closing Date: 08/11/2026
• Reference ID: 37269