Operations Team Manager

Karbon Homes; Greencroft; Sur place; GBP 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

26 days annual leave (rising to 31)

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Résumé du poste

Karbon Homes is seeking an experienced Operations Team Manager to join the Empty Homes team and lead a multi-disciplined maintenance workforce, ensuring high levels of customer focus, safety, and quality. You will coordinate in-house trades and approved subcontractors in a fast-moving environment.

You must be dynamic, with strong people management, organisational, and budgeting skills, and hold a relevant professional qualification or commit to attaining one.

Qualifications

• Experience in leading a multi-disciplined maintenance team.
• Strong customer service and stakeholder management.
• Ability to manage budgets, deadlines and KPIs.

Responsabilités

• Lead and coordinate in-house trades and approved subcontractors.
• Ensure maintenance and empty homes work meets safety, quality and performance standards.
• Drive continuous improvement and customer focus across the team.

Connaissances

People management

Customer service

Organisational skills

Team leadership

Formation

Professional qualification

Outils

Full UK driving licence

Description du poste

We're looking to appoint a suitably qualified and experienced individual to undertake the role, = Participation in the management of our out of hours service, which includes additional standby payments We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you're applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks. This role is subject to the requirements of the Conduct and Competency Standard and requires an appropriate professional qualification, or a willingness to work towards one. Existing qualifications will be assessed to ensure they meet the required level and cover the knowledge areas relevant to the role. Where an existing qualification doesn't fully meet the required standard, the successful candidate will be required to complete either top-up modules or a full qualification, as appropriate, to meet the qualification requirements of the role. Training and support would be provided following successful completion of probation and Karbon Homes may fund the qualification or top-up training. Where funding is provided, repayment may be required if you choose to leave Karbon during the qualification or within two years of completion

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot - Access to funding for qualifications, conferences, and learning events

Closing date for applications Sunday 1 November 2026

Interview date TBC

We're Inclusive

We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at [e-mail]

Working With Us

We're looking for an experienced Operations Team Manager to join and support our Empty Homes team in managing an already excellent maintenance service, delivered to our customers in a way that that promotes high levels of customer focus, performance, safety, and quality, with a strong emphasis on innovation, forward thinking and continuous improvement. The successful candidate should have a thorough understanding of building and maintenance practices in a social housing environment. You must possess the relevant knowledge, skills, experience necessary to successfully manage a multi- disciplined team of in-house trade colleagues, supported by approved subcontractors to undertake repair and maintenance tasks and empty homes work in a fast moving and dynamic working environment. You must be dynamic, with a collaborative and engaging style, and possess strong customer service, people management and organisational skills. You should be highly organised, capable of working to tight deadlines, achieving KPIs and targets in accordance with budget constraints. A full UK driving licence is essential. The vacancy is within our Empty Homes team. It is anticipated the role will mainly be working in our Durham, Consett and Stanley areas but with potential to work anywhere across the geographical footprint.