Heating Compliance Manager

Karbon Homes; Newcastle upon Tyne; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

26 days annual leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications and events

Job summary

Karbon Homes is seeking a Heating Compliance Manager to lead a multi-disciplinary team ensuring heating servicing, compliance and safety across domestic and commercial properties. The role emphasises technical advisory capacity, governance, and continuous improvement within a regulated environment.

The successful candidate will oversee in-house teams and subcontractors, drive adherence to Gas Safe requirements and manage budgets while supporting transformation through ICT-enabled solutions.

Qualifications

• Must be dynamic with strong customer service and people management skills.
• Able to operate in a regulated environment and meet KPIs and budget targets.
• Willingness to undertake qualifications or top-ups as required by the role.

Responsibilities

• Lead a team of managers, compliance officers, in-house heating engineers and sub-contractors.
• Provide technical advice across service areas and ensure statutory heating compliance requirements are met.
• Act as Responsible Person for Gas Safe and maintain registrations and accreditations.
• Oversee heating servicing, repairs and asset management while driving efficiency and best practice.

Skills

Customer service

People management

Organisational skills

Collaborative

Regulatory compliance

Technology awareness (ICT)

Education

Professional qualification

Job description

Come and make a difference at Karbon as a Heating Compliance Manager

We're looking for a passionate and skilled individual to join us as a Heating Compliance Manager in our Property Services team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives and keeping our customers safe.

The team delivers a high quality, customer focussed service that meets all regulatory requirements in relation to heating compliance across the organisation.

This is a fantastic opportunity to take a leading role in ensuring we continue to keep our customers safe in their homes.

About The Role

The Heating Compliance Manager will lead a team of managers, compliance officers, in-house heating engineers and sub-contractors delivering our domestic and commercial heating servicing programme and repairs. You'll act as the lead officer for all heating related matters across the organisation, providing technical advice to colleagues across all service areas e.g. responsive repairs, planned investment, new build, asset management, etc. As well as ensuring that all statutory heating compliance requirements across the organisation are met and consistent with legislation, health & safety and best practice. You will also undertake the duties of the Responsible Person for Gas Safe and ensure all mandatory company registrations and operatives accreditations requirements are maintained in relation to heating work. This role is subject to the requirements of the Conduct and Competency Standard and requires an appropriate professional qualification, or a willingness to work towards one. Existing qualifications will be assessed to ensure they meet the required level and cover the knowledge areas relevant to the role. Where an existing qualification doesn't fully meet the required standard, the successful candidate will be required to complete either top-up modules or a full qualification, as appropriate, to meet the qualification requirements of the role. Training and support would be provided following successful completion of probation and Karbon Homes may fund the qualification or top-up training. Where funding is provided, repayment may be required if you choose to leave Karbon during the qualification or within two years of completion.

About You

You must be dynamic, with a collaborative and engaging style, and possess strong customer service, people management and organisational skills. You should be highly organised, capable of working in a regulated environment and capable of achieving key performance indicators and managing large budgets. You should have good technical knowledge of heating compliance and must possess the relevant skills, knowledge, experience and behaviours to successfully manage a large in-house team and sub-contractors. You must be future and technologically focussed and have the ability to adapt to emerging ICT technologies to improve the service and maximise efficiencies. A full UK driving licence and access to a vehicle for work is essential.

Working With Us

You'll be part of our Property Services team, led by Andy Kennedy, Group Assistant Director of Building & Customer Safety. If you'd like to know more about the role, feel free to reach out to Andy on 07930 842268 or [e-mail].

Key Details

• Heating Compliance Manager - Permanent role
• Salary is £57,919 per annum plus a Karbon car payment of £2,405 per annum
• Location: To be agreed (Gosforth / Newburn / Stanley)
• Regular travel will be required
• 37 hours per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you’re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Key Dates

Closing date for applications: Sunday 8 November 2026

We may close the advert early if we receive a high volume of strong applications-so don't wait too long to apply!

Interview date

Interviews are expected to take place the week commencing 16 or 23 November 2026

We’re Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail]