Operations Team Leader: Lead, Optimize & Deliver SLA

Arvato; Corby; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Pension contribution

Life assurance 4x salary

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Job summary

Arvato is hiring an Operations Team Leader in Corby to drive day-to-day success in our operation. You’ll lead and motivate a team, coordinate workflows, and ensure service levels, quality standards and business objectives are met.

This hands-on role focuses on problem solving, process improvement, coaching, and people management, with SAP as a core tool. You will ensure SLA compliance and efficient resource planning to support continuous improvement.

Qualifications

• Experience with computerised systems.
• Reliable with good time management and organisation.
• Excellent written and verbal communication.

Responsibilities

• Lead and inspire your team to achieve and exceed SLAs and performance targets.
• Plan and distribute work orders, balancing workloads and allocating resources efficiently.
• Coordinate daily operations and ensure processes deliver activities on time.
• Act as the first point of contact for process and technical issues, escalating as needed.
• Identify operational issues and opportunities for improvement and implement corrective actions.
• Take ownership of SLA compliance and ensure service levels are maintained.
• Use SAP to manage and monitor operational activities.
• Support resource planning including staffing and infrastructure requirements.
• Create, analyse and evaluate operational reports to drive decisions.
• Maintain and continuously improve quality and service standards.
• Coach, manage performance and support day-to-day team development.

Skills

Team leadership

Time management

Communication

Numerical skills

Tools

SAP

Job description

Arvato is hiring an Operations Team Leader in Corby to drive day-to-day success in our operation. You’ll lead and motivate a team, coordinate workflows, and ensure service levels, quality standards and business objectives are met.

This hands-on role focuses on problem solving, process improvement, coaching, and people management, with SAP as a core tool. You will ensure SLA compliance and efficient resource planning to support continuous improvement.