Operations Support Specialist – Logistics & Customer Care

FedEx Group; Southampton; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Training to get you started and on-the

the-job learning opportunities

Job summary

FedEx is seeking an Operations Support Agent to join our UK team. You will help ensure urgent packages reach the correct destination on time, handle inbound calls regarding shipment collections and delivery inquiries, and investigate any failed shipments or collections for rerouting the next day.

You will enter data into our in-house tracking system and work closely with your manager and other operations stations, adhering to FedEx processes, controls, and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication

Time management

Attention to detail

Job description

FedEx is seeking an Operations Support Agent to join our UK team. You will help ensure urgent packages reach the correct destination on time, handle inbound calls regarding shipment collections and delivery inquiries, and investigate any failed shipments or collections for rerouting the next day.

You will enter data into our in-house tracking system and work closely with your manager and other operations stations, adhering to FedEx processes, controls, and regulatory requirements.