Evening Logistics Support Specialist

FedEx Group; Barking; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Training to get you started

On-the-job learning opportunities

Tuition assistance

Job summary

FedEx is seeking an Operation Support Agent to join our UK team in Barking. The role supports the flow of shipments, answers customer inquiries, and coordinates delivery actions to ensure packages arrive on time.

You will work Mon-Fri, 13:00-22:00, 40 hours per week, with twilight top‑up payments for 19:00–22:00 hours. Training and on‑the‑job development will help you grow within a globally trusted logistics leader.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Fast-paced environment

Time management

Job description

FedEx is seeking an Operation Support Agent to join our UK team in Barking. The role supports the flow of shipments, answers customer inquiries, and coordinates delivery actions to ensure packages arrive on time.

You will work Mon-Fri, 13:00-22:00, 40 hours per week, with twilight top‑up payments for 19:00–22:00 hours. Training and on‑the‑job development will help you grow within a globally trusted logistics leader.