Evening Operations Support Specialist

Fedex; Goole; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Training provided

Tuition assistance

Employee assistance program

Discounted shipping

Career growth

Job summary

FedEx in the UK is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time. You will answer customer calls about shipments, check deliveries and collections, and enter data into our in-house tracking system.

Join a team that values clear communication, collaboration, and accuracy, with training provided, progression opportunities, and a supportive work environment.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication

Time management

Attention to detail

Job description

FedEx in the UK is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time. You will answer customer calls about shipments, check deliveries and collections, and enter data into our in-house tracking system.

Join a team that values clear communication, collaboration, and accuracy, with training provided, progression opportunities, and a supportive work environment.