Logistics Support Specialist

FedEx; Barking; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Training

Tuition assistance

Employee assistance program

Reduced-rate shipping

Career opportunities

Job summary

FedEx UK is seeking an Operations Support Agent to join our team and help ensure packages reach the right place on time. You will handle customer calls, investigate shipment issues, and enter data into our tracking system, supporting colleagues across stations.

We offer structured training, on-the-job development, and a range of benefits including tuition assistance, employee support programs, and reduced-rate shipping.

Qualifications

• Strong communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Attention to detail and time management.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Customer service

Communication

Time management

Data entry

Tools

In-house tracking system

Job description

FedEx UK is seeking an Operations Support Agent to join our team and help ensure packages reach the right place on time. You will handle customer calls, investigate shipment issues, and enter data into our tracking system, supporting colleagues across stations.

We offer structured training, on-the-job development, and a range of benefits including tuition assistance, employee support programs, and reduced-rate shipping.