Logistics Operations Support Specialist

FedEx; Southampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program for you &/

Employee reduced-rate shipping

Great career opportunities

FedEx is trusted brand

Job summary

FedEx in the United Kingdom is seeking an Operations Support Agent to ensure timely handling of urgent packages and seamless customer communication. You will work Monday to Friday, 12:00–20:30 with a 30-minute break, totaling 40 hours per week, and join a team focused on accuracy and service.

We offer competitive pay of £29,161.08 per year, training and career development opportunities, and a supportive environment within a global logistics leader.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication

Time management

Teamwork

Job description

FedEx in the United Kingdom is seeking an Operations Support Agent to ensure timely handling of urgent packages and seamless customer communication. You will work Monday to Friday, 12:00–20:30 with a 30-minute break, totaling 40 hours per week, and join a team focused on accuracy and service.

We offer competitive pay of £29,161.08 per year, training and career development opportunities, and a supportive environment within a global logistics leader.