Operations Support Centre Coordinator

NG Bailey Group; Stevenage; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension with up to 8% employer contrib

Private medical insurance

Life assurance

Employee assistance programme

Flexible benefits

Job summary

NG Bailey Group in Stevenage has a vacancy for an Operations Support Centre Coordinator to deliver ICT services across a national estate. You will act as the single point of contact for resource scheduling, change control, and information, ensuring requests are allocated and tracked to SLA standards.

Candidates should have administration and scheduling experience, be organised and team-focused, and ideally hold security clearance (though we can support clearance).

Qualifications

• Previous administration experience in a similar role.
• Experience of resource scheduling.
• Good understanding of geographical areas.
• Able to work in a team environment.

Responsibilities

• Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer.
• Validate the initial work request and allocate appropriate group(s), maintaining status in NG Bailey's Management System.
• Proactively seek closure and completion of each order in line with the applicable SLAs.
• Ensure change requests raised during implementation are validated and agreed with relevant parties before additional work.

Skills

Organisation

Customer-focused

Coordination

Resource scheduling

Geographical awareness

Team player

Administration experience

Tools

Service desk software

Job description

Do you thrive in a fast-paced environment where organisation, communication and problem-solving make a real difference? We are currently recruiting for an Operations Support Centre Coordinator to be based in Stevenage, working on a programme of works to deliver future information and communication technology services across a national estate.

The successful candidate will have previous experience in a support centre role working to SLA's and resource scheduling.

The role requires security clearance therefore is beneficial to already hold security clearance, but not essential as we can support you through this process.

Some of the key deliverables in this role will include:

As our Operations Support Centre Coordinator, you will:

• Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer.
• The coordinator will validate the initial work request, and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System.
• Once work orders have been placed the co-ordinator will proactively seek closure and completion of each order in line with the associated Service level agreements (SLA’s).
• The coordinator will ensure all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work.

What we’re looking for:

We're interested in candidates who are organised, customer-focused and enjoy coordinating multiple activities simultaneously. You'll ideally have:

• Previous administration experience in a similar role
• Experience of resource scheduling
• Good understanding of geographical areas
• Able to work in at team environment

It would be great if you also have:

• Existing Security Clearance (although we can support the successful candidate through the clearance process).
• Experience working within Service Level Agreements (SLAs) or Operational Level Agreements (OLAs).
• Experience using electronic software for service desk support

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

We are a Disability Confident Employer and awarded Gold Standard in the Armed Forces Covenant.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.