Service Desk Coordinator - Growth, Training & Support

BGIS UK & Europe; East Midlands; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Training and development

Career progression

Employee wellbeing programme

Job summary

BGIS UK & Europe is seeking a Service Desk Coordinator to provide administrative support across maintenance contracts. You will coordinate reactive and planned works, support engineers and customers, and ensure accurate invoicing. Strong organisation and communication are essential as is proficiency with CAFM systems and MS Office.

The role offers opportunities for training, development and career progression within a collaborative environment.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Administrative or customer service qualifications are desirable but not essential.

Responsibilities

• Manage jobs through the CAFM system and coordinate maintenance works.
• Liaise with engineers, subcontractors and suppliers to arrange attendance.
• Raise purchase orders and process related documentation.
• Communicate with customers regarding updates and site access requirements.
• Update records, reports and certificates; assist invoicing and operational reporting.

Skills

Organisation

Communication

Multitasking

MS Office

Attention to detail

Education

GCSE Maths & English

Tools

CAFM systems

Job description

BGIS UK & Europe is seeking a Service Desk Coordinator to provide administrative support across maintenance contracts. You will coordinate reactive and planned works, support engineers and customers, and ensure accurate invoicing. Strong organisation and communication are essential as is proficiency with CAFM systems and MS Office.

The role offers opportunities for training, development and career progression within a collaborative environment.