Operations Support Officer

Serco Limited; England; Hybrid; GBP 26,000; Part time

Job summary

A leading service management company is seeking a detail-driven Operational Support Officer for a part-time role at their Warrington Monitoring Centre. Responsibilities include analyzing data from monitoring systems, identifying trends, and managing documentation for compliance. Candidates should have strong data entry skills, proficiency in Microsoft Office, and the ability to meet deadlines in a fast-paced environment. This role provides an opportunity to contribute meaningfully to public safety and rehabilitation efforts.

Benefits

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Career opportunities

Qualifications

• Strong attention to detail and excellent data entry skills.
• Confidence using Microsoft Office, particularly Excel and Outlook.
• Ability to work to targets and deadlines in a fast-paced environment.
• Experience handling sensitive data with accuracy and integrity.

Responsibilities

• Review, input, and analyse data from monitoring systems.
• Identify and investigate trends and anomalies in daily reports.
• Manage documentation for compliance and non-compliance reporting.
• Collate and distribute information for stakeholders.
• Maintain accurate records across multiple systems.

Skills

Attention to detail

Data entry skills

Microsoft Excel proficiency

Ability to meet targets

Tools

Microsoft Office

Job description

Serco Limited

Details

• Days:
• Location: Warrington / Hybrid (home and office-based)
• Hours: Day: Part time 20 hours 14:00 – 19:00 on 4 days per week across 7 days
• Salary: £25,844.10 (pro rata)

At Serco, we’re supporting the Ministry of Justice by delivering Electronic Monitoring Services (EMS) that help keep the public safe and support rehabilitation. Our work ensures individuals meet their curfew conditions, using technology and data to make communities safer.

We’re looking for a detail‑driven Operational Support Officer to join our daytime team at our Warrington Monitoring Centre.

What you’ll do

• Review, input, and analyse data from monitoring systems to support operational decision‑making.
• Identify and investigate trends and anomalies in daily reports.
• Raise and manage documentation for compliance and non‑compliance reporting.
• Collate and distribute information requested by internal and external stakeholders.
• Manage shared inboxes and team communications efficiently.
• Maintain accurate records across multiple systems while working toward team KPIs.

What you’ll bring

• Strong attention to detail and excellent data entry skills.
• Confidence using Microsoft Office, particularly Excel and Outlook.
• Ability to work to targets and deadlines in a fast‑paced environment.
• Experience handling sensitive data with accuracy and integrity.

This role is perfect for someone who enjoys structured, analytical work and takes pride in accuracy and consistency. You’ll play a vital part in ensuring the data that drives key decisions is correct and reliable.

Join us, and help make a measurable difference every day.

What we offer

• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• Career opportunities across their entire AASC contract
• Employee discounts for major retailers and leisure activities

Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals. We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance. This ultimately contributes to the delivery of vital public services in the UK.