Operations Support Coordinator

St. James’s Place; Nottingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated Operations Support Coordinator to enhance their dynamic team in Nottingham. This role involves providing essential administrative and operational support to Wealth Management senior managers, ensuring efficient workflow management and effective communication. The ideal candidate will thrive in a collaborative environment, utilizing strong prioritization skills and IT proficiency to assist in various tasks, from coordinating meetings to supporting community events. Join a company that values innovation and offers a range of benefits, including competitive parental leave and private medical insurance.

Benefits

Discretionary annual bonus scheme

28 days annual leave plus bank holidays

Option to purchase additional leave

Competitive parental leave (26 weeks full pay)

Private medical insurance (optional)

10% non-contributory pension

Qualifications

• Strong IT capability in Microsoft Office for reporting.
• Excellent communication skills for all levels.

Responsibilities

• Coordinate digital meeting packs and support Business Partners.
• Manage relationships with key stakeholders and assist with queries.

Skills

Prioritisation and Coordination

Microsoft Office (Word, Excel, PowerPoint)

Written and Verbal Communication

Relationship Building

Tools

Salesforce

Power BI

Job description

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Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you.

At a glance:

Location: Nottingham Office

Workplace Type: On-Site

Employment Type: Permanent

Seniority: Entry Level

This is a Part Time Role - 17 hours per week

The role:

To provide professional administrative and operational support to a team of Wealth Management (WM) senior managers. To assist and support them in prioritising delivery of targets and manage workflows via planning and operational structure to achieve their objectives.

What you'll be doing:

• Coordinate and prepare digital meeting packs including sourcing and formatting MI when required
• Support Business Partners with Salesforce records to ensure Partner Interactions are recorded and up to date
• Extract data from platforms such as power BI and Salesforce to provide progress updates to managers
• Where applicable support Location Partnership events such as workshops and peer groups, carry out associated tasks to ensure relevant preparation takes place including obtaining information from subject matter experts.
• Support facilitating local community events in both the buildup and on the day to ensure the events run smoothly, ranging from registration to a point of contact on the day for attendees to resolve an queries
• Manage and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
• Develop an awareness of the WM business plan to ensure activity is aligned to delivery against our strategic priorities
• Reprioritise workload to ensure that all urgent work is actioned in a timely manner.
• Be involved and contribute at team meetings. Take minutes if required and ensure actions are followed up on.
• Provide holiday cover for other team members where necessary.
• Proactively offer support to the national operations team during quieter periods
• Where required, provide reception cover ensuring switchboard is operating within office opening times and guests are greeted professionally and signed in within our security procedures.
• Ensure any facilities issues are raised and monitored as reported.
• Develop and review processes and ways of working to improve efficiency and adapt to business needs
• Where required, support the wider Partnership Operations with the delivery of projects
  
  

Nature and Scope of Impact:

• The impact of this role is wide ranging and impacts from day-to-day interactions with the specialism and location together with managers, hub teams and third-party providers.
  
  

Who we're looking for: Job Functional Knowledge:

• Strong prioritisation and co-ordination skills
• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint, etc with the ability to be able to assist and utilise MI data to provide relevant reports
• Excellent written and verbal communication skills, appropriate to all levels.
• A varied and comprehensive knowledge of how all the different roles operate within the Division.
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
• Responsibility for maintaining the image of the SJP brand.
  
  

Business Expertise:

• Ability to build strong relationships with others by delivering on promises, and by dealing effectively and courteously with queries.
• Prioritisation of workload to ensure all work is completed to timeframes effectively.
• Ability to work independently and use own initiative as well as being able to work as part of the team, supporting team members where required.
• Approach works positively with a can-do attitude and take ownership of self
• Act as an advocate promoting the culture of St. James’s Place.
  
  

Essential Criteria

• You must be able to work in the Nottingham office 5 days a week.
  
  

What's in it for you?

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)
  
  

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [e-mail]

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

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