Operations Support Coordinator

TN United Kingdom; Chesterfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading equipment rental provider as an Operations Support Coordinator in Chesterfield! This exciting fixed-term role offers the chance to enhance your customer service skills while managing the customer journey from inquiry to post-hire feedback. You’ll be part of a collaborative team, responsible for ensuring timely deliveries and building strong relationships with clients. With a commitment to continuous improvement, you’ll help implement service efficiencies while benefiting from a generous rewards package, including flexible holiday options and a great pension scheme. If you thrive in a fast-paced environment and are eager to develop your career, this opportunity is perfect for you!

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Pension scheme

Qualifications

• Experience in Customer Service or similar roles.
• Exceptional written and communication skills.

Responsibilities

• Manage customer invoicing and monitor additional POs.
• Ensure accurate documentation in line with policies.

Skills

Customer Service

Communication Skills

Project Management

Negotiation

MS Office Proficiency

Job description

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Operations Support Coordinator, Chesterfield

Client:

Location:

Chesterfield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

651151d3cc1d

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

About The Role

An exciting opportunity has arisen to join Sunbelt Rentals as an Operations Support Co-ordinator on a fixed term basis.

In this role, your days will be spent communicating with customers via telephone, email, and website requests, ensuring hires are delivered on time. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.

Key responsibilities will include:

• Ensure that all transactions and documentation are recorded accurately and in line with both Sunbelt’s and Customer policies & procedures.
• Partner with rehire partners to identify and implement service and system efficiencies/improvements.
• Work in conjunction with all depots.
• Effectively manage Sunbelt systems procedures for a smooth hire process.
• Manage customer invoicing, monitor additional PO’s, and provide financial reports.

This is a fixed-term role for 9 months. What can we offer you in return? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join our team, we’ll provide everything you need and support your success. We’ll discuss your training, personal development, and career aspirations.

To succeed as an Operations Support Co-ordinator, you should bring:

• Experience in Customer Service or similar roles.
• Experience in project involvement or organizing people.
• Previous billing experience (advantageous).
• Exceptional written and communication skills, including negotiation and influencing abilities.
• The ability to build relationships with internal and external customers.
• Good judgment and initiative for decision-making in line with company policies.
• A collaborative and supportive team approach.
• Flexibility and adaptability in a fast-paced environment, managing multiple tasks and deadlines.
• A commitment to continuous improvement, suggesting and acting on process enhancements.
• Proficiency in MS Office and willingness to learn new IT systems.