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Sales Support Coordinator

Xaar

Huntingdon

On-site

GBP 25,000 - 35,000

Full time

Today

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Job summary

An innovative firm is seeking a Sales Support Coordinator to provide essential sales administration and customer support. In this role, you will create and manage quotations, handle customer orders, and ensure timely shipments. Your organizational skills and proactive approach will be key in liaising with various teams to resolve issues and maintain strong customer relationships. This position offers a unique opportunity to contribute to a dynamic team in the printing industry, where creativity and collaboration drive success. If you're passionate about customer service and sales support, this role is perfect for you.

Qualifications

Strong relationship-building skills across functions.
Pro-active problem-solving attitude with excellent communication.

Responsibilities

Assist customers with quotations and manage sales orders.
Review orders for potential delays and coordinate with logistics.

Skills

Sales Administration

Customer Relationship Management

Communication Skills

Time Management

Education

A Level Standard

Tools

Salesforce

Microsoft Outlook

Microsoft Teams

Microsoft Excel

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About Xaar

Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.

Level: IC1

Department: Commercial

Location: Huntingdon

About Xaar

Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.

For more information, visit www.xaar.com.

Xaar Values

Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.

Creative – we push the boundaries of what’s possible

Collaborative – everyone is a partner; we help each other freely and willingly

Innovative – we always strive to constantly improve

Integrity – we deliver on our promises

Passion – we care about our technology, our products, our partners and each other

Purpose of Role

To provide sales administration and support to customers and the global sales team.

Key Accountabilities

On a typical day you’ll be expected to:

Assist customers by creating and issuing up-to-date quotations for our entire product portfolio as well as following up with the customers on quotations that have been issued.

Responsible for loading and managing customers sale orders, while being accurate and efficient by acknowledging the order and confirming shipment dates.

Frequently review upcoming orders to identify potential delays to shipment dates and work with logistics, planning and purchasing teams, as well as the customers, to ensure orders are shipped on time and in full.

Liaise with the finance team and customers to facilitate payment resolutions when customers are over their credit limit or have overdue invoices.

Send payment reminders to customers for orders that require pre-payments to avoid delays.

Review, input and maintain data within Salesforce.

Assist with the creation and maintenance of business reports.

Request updated forecasts from customers.

Process incoming customer leads by gaining insight on customer needs and directing to the correct commercial or technical owner.

Complete the administration for products that need to be repaired or replaced when needed.

Assist with holiday cover for group sales support colleagues.

And any other duties commensurate with the level of the role.

Key Internal Relationships

Sales Director, Sales Support and Analysis Coordinator, Product Manager, Business Development Manager, Factory Planner, Shipping Coordinator, Finance Operations Manager, Field Application Manager.

About You

Person Specific

The ability to establish and maintain strong relationships working across functions and management levels.

Efficient and effective approach to research and investigation

Excellent written and oral communications skills

Pro-active self-starter with responsive ‘can-do’ problem solving attitude

Excellent and enthusiastic communicator – able to talk appropriately to customers, partners, and technical divisions

Excellent time management skills and personal organisation

Experience

Good educational background, up to A Level standard

Experience Of Using Salesforce Preferred But Not Required

Experience of using Microsoft Outlook and Teams

Intermediate capabilities with Microsoft Excel

Experience working within a team which is cross-functional and/or international

Submit your CV and a cover letter stating how you meet the requirements of the vacancy and why you are interested. Email it to recruitment@xaar.com.

For more information about how to apply: hiring process

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Printing Services

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