Operations Support Coordinator Central Function / Operations / Overheads · London

Pareto FM; London; Remote; GBP 26,000; Full time

Job summary

An established industry player is seeking an Operations Support Coordinator to join their dynamic team remotely. This exciting role involves overseeing administrative tasks, managing client communications, and ensuring smooth operations by coordinating with engineers and contractors. The ideal candidate will possess strong IT and communication skills, demonstrating an ability to manage multiple priorities while maintaining attention to detail. Join a forward-thinking company that values flexibility and offers opportunities for professional growth, all while working from the comfort of your home.

Qualifications

• Experience in administrative roles with a focus on helpdesk operations.
• Strong IT skills and proficiency in Microsoft Office applications.

Responsibilities

• Monitor client email inbox and respond to queries efficiently.
• Allocate tasks to engineers and contractors while tracking job progress.

Skills

Administrative Skills

Communication Skills

Attention to Detail

IT Skills

Interpersonal Skills

Education

High School Diploma

Relevant Certifications

Tools

Microsoft Office

CAFM System

Job description

Operations Support Coordinator

Salary: £25,500

Location: remote/home-based

Hours: 40 hours a week flexible (8am – 5pm)

Role Type: Permanent

Pareto are currently looking for an Operations Support Coordinator to join us on a full-time basis to be based remotely. Occasional visits to client sites with expenses paid.

Responsibilities include but are not limited to:

1. Monitoring the client email inbox and responding to queries
2. Inputting and tracking reactive jobs on the CAFM system
3. Actively monitoring open jobs including chasing engineers for updates and allocating reactive jobs to engineers and contractors
4. Raising purchasing orders for engineers and other team members as required
5. Allocating PPM tasks to engineers and contractors
6. Scanning compliance documentation (in-house and sub-contractor)
7. Closing down completed jobs and uploading any associated paperwork
8. Reviewing documentation and raising any issues to the Account Manager
9. Monitoring upcoming inspections and coordinating dates with sub-contractors and the Account Manager including booking in contractors ensuring all paperwork is in order
10. Following up with sub-contractors paperwork/certificates in relation to completed works/inspections
11. Raising remedial actions following works or inspections
12. Raising quotes as required and acquiring costs from in-house engineers or contractors
13. Assessing completeness and appropriateness of sub-contractor RAMS

Key Requirements:

1. Previous administrative experience desirable
2. Previous helpdesk experience is desirable
3. Previous experience overseeing contractors required
4. Demonstrate strong administration skills
5. Strong IT skills including Microsoft Office
6. Excellent telephone and email manner, with solid communication and interpersonal skills
7. Excellent attention to detail