Operations Support Coordinator

Pareto FM; London; Remote; GBP 26,000; Full time

Job summary

An established industry player is seeking an Operations Support Coordinator to join their dynamic team. This role involves managing client communications, overseeing contractors, and ensuring the smooth operation of various tasks. The ideal candidate will possess strong administrative and IT skills, with a keen attention to detail. You will have the opportunity to work remotely while occasionally visiting client sites, making this a flexible and engaging position. If you're passionate about providing excellent support and thrive in a fast-paced environment, this is a fantastic opportunity to make a significant impact.

Qualifications

• Strong administrative skills with prior helpdesk experience.
• Demonstrated ability to oversee contractors and manage documentation.

Responsibilities

• Monitor client email inbox and respond to queries effectively.
• Allocate jobs to engineers and track progress on the CAFM system.

Skills

Administrative Skills

Communication Skills

IT Skills

Attention to Detail

Education

Administrative Experience

Helpdesk Experience

Tools

Microsoft Office

Job description

Operations Support Coordinator

Salary: £25,500

Location: remote/home-based

Hours: 40 hours a week flexible (8am – 5pm)

Role Type: Permanent

Pareto are currently looking for an Operations Support Coordinator to join us on a full time basis to be based remotely. Occasional visits to client sites with expenses paid.

Responsibilities:

1. Monitoring the client email inbox and responding to queries
2. Inputting and tracking reactive jobs on the CAFM system
3. Actively monitoring open jobs including chasing engineers for updates and allocating reactive jobs to engineers and contractors
4. Raising purchasing orders for engineers and other team members as required
5. Allocating PPM tasks to engineers and contractors
6. Scanning compliance documentation (in-house and sub-contractor)
7. Closing down completed jobs and uploading any associated paperwork
8. Reviewing documentation and raising any issues to the Account Manager
9. Monitoring up and coming inspections and coordinating dates with sub-contractors and the Account Manager including booking in contractors ensuring all paperwork is in order
10. Following up with sub-contractors paperwork/certificates in relation to completed works/inspections
11. Raising remedial actions following works or inspections
12. Raising quotes as required and acquiring costs from in house engineers or contractors
13. Assessing completeness and appropriateness of sub-contractor RAMS

Key Requirements:

1. Previous administrative experience desirable
2. Previous helpdesk experience is desirable
3. Previous experience overseeing contractors required
4. Demonstrate strong administration skills
5. Strong IT skills including Microsoft Office
6. Excellent telephone and email manner, with solid communication and interpersonal skills
7. Excellent attention to detail