Service Support Coordinator

Danaher; Cardiff; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a dynamic Service Support Administrator to enhance customer partnerships and streamline service contract processes. In this role, you'll manage warranty conversions, ensure data accuracy, and collaborate with various teams to fulfill service requests. This position offers a remote work arrangement, providing flexibility in a fast-paced, growth-driven environment. If you thrive in a process-oriented setting and enjoy contributing to impactful solutions, this opportunity is perfect for you.

Qualifications

• Proven experience in a sales support or administrative role.
• Fluent in German and/or French, along with English.

Responsibilities

• Process Warranty Conversion & Renewal opportunities accurately.
• Coordinate with various departments for timely quote fulfillment.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Time Management

Multitasking

Education

Undergraduate Degree

Relevant Experience

Tools

MS Office Suite

CRM Software

Microsoft 365

Tableau

Power BI

Job description

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in a fast-paced, growth driven environment? Do you enjoy creating long-lasting partnerships with customers developing breakthrough medicines? Then read on!

We are seeking talented & dynamic individual to fill the position of Service Support Administrator for Europe who will serve external and internal customers by processing and managing service contracts quotations.

This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Key responsibilities include:

• Receive and process Warranty Conversion & Renewal opportunities accurately, timely, and efficiently.
• Ensure all required information in the opportunity and quote is complete.
• Coordinate with various departments, such as Service Inside Sales Representative and Customer Support, to ensure timely quote fulfillment and submission.
• Check data integrity and accuracy ensuring that customer information and contact details are updated in the system.
• Record all interactions and sales activities.
• Ensure cleanliness of service sales pipeline
• Communicate important feedback from customers internally
• Contributes to team effort by accomplishing related results as needed.

Key Competencies include:

• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.
• Ability to prioritize tasks and work under strict deadlines.
• Multitasking and learning new job requirements/functions quickly.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Proficiency in MS Office Suite.
• Knowledge of CRM software
• Values working in a process driven environment yet strives to continuously improve

Qualifications:

• Undergraduate degree or relevant experience
• Proven experience in a sales support or administrative role.
• Fluent in German and/or French, along with English. Other European Languages considered a plus.
• Proficiency in Microsoft 365 tools (Excel, Word, Sharepoint, etc.) required, experience with CRM tools (Oracle, Salesforce) strongly preferred, additional experience with analytic or business insight Tools (Tableau, Power BI, etc.) considered a plus.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.