Central Operations Support Executive, DE Seller Flex

Amazon; Coalville; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Central Operations Support Executive to enhance the daily operations of sellers. This role involves remote monitoring, stakeholder management, and implementing new processes to ensure a seamless seller experience. Candidates should possess a customer-centric mindset, strong analytical skills, and proficiency in German. Embrace the opportunity to work in a dynamic environment where your contributions will directly impact the efficiency of operations. Join a team that values adaptability and teamwork, and be part of a culture that empowers you to deliver exceptional results.

Qualifications

• A2 German proficiency and Bachelor's in a quantitative field required.
• Experience with Excel and SQL preferred.

Responsibilities

• Monitor operations via calls and emails, coordinating with field executives.
• Train sellers on adherence to norms and improve seller experience.

Skills

German proficiency (A2)

Data analysis

Pattern identification

Customer-centric mindset

Problem-solving

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Central Operations Support Executive, DE Seller Flex

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on-field support to sellers and audits, stakeholder management within and outside of Amazon, rolling out new processes, and running central control centers. The role requires proficiency in German, a customer-centric mindset, and a high willingness to take ownership. The candidate should have skills in identifying patterns, detecting disruptions, scrutinizing details, and understanding the implications of data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be willing to work on weekends and in shifts.

Roles and Responsibilities:

1. Remotely monitor the efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
2. Coordinate between field executives/sellers and various internal and external agencies for efficient and timely operations.
3. Train and guide sellers to ensure adherence to norms and practices.
4. Develop and implement SOPs, analyze data, and propose features and processes to improve the seller experience.
5. Willingness to work on weekends.

Basic Qualifications:

• A2 German proficiency.
• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
• Experience with Excel.

Preferred Qualifications:

• Experience with SQL.
• B1 German proficiency.
• Soft skills: adaptability, teamwork, time management, problem-solving, communication.

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