Operations Support Agent

Barker Ross Group; Dartford; On-site; GBP 19,000 - 22,000; Full time

Job summary

The Barker Ross Group is seeking a reliable and detail‑oriented administrator for a long‑term role in Dartford. You will handle customer enquiries, investigate shipments, and manage failed deliveries while updating internal systems.

Ideal candidates are computer confident, able to work independently, and communicate well with drivers and customers. 40 hours per week, Monday to Friday, with AM/PM shifts available.

Qualifications

• Proficiency with computers and new systems.
• Strong attention to detail and data accuracy.
• Comfortable handling data and emails.

Responsibilities

• Dealing with customer enquiries.
• Investigating shipments.
• Managing failed deliveries and collections.
• Data entry and updating internal systems.
• Communicating with drivers, customers and other stations.
• Following processes and ensuring information is accurate.
• Working to deadlines in a busy environment.

Skills

Computer literacy

Attention to detail

Data handling

Independent worker

Communication skills

Team player

Job description

The role:

• £14.02 per hour
• Monday to Friday
• 40 hours per week
• AM and PM shifts available
• Start date: ASAP
• Long-term opportunity
• Potential for permanent employment

What you'll be doing:

• Dealing with customer enquiries
• Investigating shipments
• Managing failed deliveries and collections
• Data entry and updating internal systems
• Communicating with drivers, customers and other stations
• Following processes and ensuring information is accurate
• Working to deadlines in a busy environment

We're looking for someone who:

• Is confident using computers and can learn new systems quickly
• Has good attention to detail
• Is comfortable working with data and emails
• Can work independently and use their own initiative
• Is confident communicating with different people
• Works well as part of a team
• Is reliable, professional and willing to learn
• Can stay organised and work well under pressure

Previous experience in operations, administration, customer service, logistics, transport or a similar role would be beneficial.

If you're looking for a long-term opportunity with the chance to progress, we'd love to hear from you.

Thank youBarker Ross

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business