Customer Service

Pertemps Plymouth; Plymouth; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

On-site parking

1-hour lunch break

Friendly small team environment

Job summary

Pertemps Plymouth is seeking a Dispatch Administrator / Order Processor to join a busy team in Plymouth. The role is an ongoing temporary position with the potential to become permanent for the right person. You will handle order books, chase suppliers, and ensure timely dispatch of products.

Working hours are Monday to Friday 8:30am–5:00pm with a 1-hour lunch break; on-site parking is provided and you will be supported by a friendly, small team as you maintain databases and perform QA checks.

Qualifications

• Strong organisational skills and excellent attention to detail.
• Confident communicating with suppliers and building positive relationships.
• Able to work in a fast-paced environment and manage multiple priorities.
• Comfortable using computer systems and databases.
• Enjoys being part of a small team and getting involved wherever needed.
• Administration, order processing, dispatch, logistics or customer service experience preferred.

Responsibilities

• Processing and managing customer order books
• Chasing suppliers for outstanding orders and updates
• Updating and maintaining the company database with supplier responses and progress information
• Investigating and recording reasons for delays or supply issues
• Assisting with dispatch activities to ensure customer orders are fulfilled accurately
• Completing quality assurance documentation and forms
• Carrying out certification checks
• Bagging and labelling products ready for dispatch
• Providing general administrative support across the business

Skills

Organisational skills

Attention to detail

Supplier communication

Prioritisation

Data entry / databases

Tools

Computer systems

Databases

Job description

Dispatch Administrator / Order Processor

£13.46 per Hour | Ongoing Temporary Role with Permanent Potential

Are you highly organised, proactive, and looking for a varied role where you can really make an impact?

We're currently recruiting for a Dispatch Administrator / Order Processor to join a busy and friendly team. This is an excellent opportunity to secure an ongoing temporary position with the potential to become permanent for the right person.

No two days are the same in this role. You'll be at the heart of the operation, ensuring orders are processed efficiently, suppliers are kept on track, and products are dispatched accurately and on time.

What's on Offer?

• £13.46 per hour
• Monday to Friday, 8:30am - 5:00pm
• 1-hour lunch break
• Free on-site parking
• Friendly and supportive small team environment
• Ongoing temporary assignment with permanent opportunities

The Role

As a key member of the team, your responsibilities will include:

• Processing and managing customer order books
• Chasing suppliers for outstanding orders and updates
• Updating and maintaining the company database with supplier responses and progress information
• Investigating and recording reasons for delays or supply issues
• Assisting with dispatch activities to ensure customer orders are fulfilled accurately
• Completing quality assurance documentation and forms
• Carrying out certification checks
• Bagging and labelling products ready for dispatch
• Providing general administrative support across the business

We're looking for someone who:

• Has strong organisational skills and excellent attention to detail
• Is confident communicating with suppliers and building positive relationships
• Can work effectively in a fast-paced environment and manage multiple priorities
• Is comfortable using computer systems and databases
• Enjoys being part of a small team and getting involved wherever needed
• Has previous administration, order processing, dispatch, logistics, or customer service experience (desirable but not essential