Operations & Customer Service Assistant

Time Recruitment Solutions Ltd; Irlam; On-site; GBP 19,000 - 20,000; Full time

Job summary

Time Recruitment Solutions Ltd is seeking a Customer Service & Operations Administrator in Irlam. This role combines customer service, administration and day-to-day operational support within a busy team.

You will liaise with customers, internal teams, suppliers and couriers to resolve issues and keep information up to date. Strong communication, organisation and problem-solving skills are essential.

Qualifications

• Experience in customer service or administration.
• Able to prioritise tasks and communicate with internal teams.
• Comfortable working in a busy environment.

Responsibilities

• Providing friendly, professional and timely support to customers via email and other communication channels
• Responding to customer enquiries and resolving issues efficiently
• Escalating more complex queries when required; liaising with internal departments, suppliers, couriers and external partners
• Helping to resolve delivery, operational and customer-related queries
• Completing general administration and keeping information accurate and up to date
• Supporting the wider team with the day-to-day running of the operation
• Managing multiple tasks and priorities in a busy environment

Skills

Clear communication

Organisation

Multitasking

Customer service

Problem solving

Tools

MS Office

CRM systems

Job description

Customer Service & Operations Administrator

Location: Irlam

Pay: £13.70 - £14.70 per hour, depending on experience

Hours: Monday to Friday, 9:00am - 5:00pm

37.5 hours per week

Contract: Temporary to Permanent

We are currently recruiting for a Customer Service & Operations Administrator to join a busy and growing business based in Irlam.

This is a varied role combining customer service, administration and day-to-day operational support. You'll be working closely with customers as well as internal teams, suppliers and couriers, so we're looking for someone who is organised, confident communicating with different people and comfortable dealing with problems when they arise.

What you'll be doing

• Providing friendly, professional and timely support to customers via email and other communication channels
• Responding to customer enquiries and resolving issues efficiently
• Escalating more complex queries when requiredLiaising with internal departments, suppliers, couriers and external partners
• Helping to resolve delivery, operational and customer-related queries
• Completing general administration and keeping information accurate and up to date
• Supporting the wider team with the day-to-day running of the operation
• Managing multiple tasks and priorities in a busy environment

What we're looking for

• Confident communicating with customers by email and telephone
• Organised with good attention to detail
• Comfortable working in a busy, fast-paced environment
• Able to prioritise their workload and manage multiple queries
• Proactive and willing to take ownership of problems
• Confident using computers and general office systems
• A team player who is happy liaising with different departments
• Previous customer service, administration or operations experience would be beneficial

Pay & Hours

£13.70 - £14.70 per hour, depending on skills and experience.

Monday to Friday

9:00am - 5:00pm

37.5 hours per week

30-minute unpaid lunch break

This is a temporary-to-permanent opportunity, with the intention of moving the successful candidate onto a permanent contract.