Operations Support

Serco; Newport; On-site; GBP 23,901 - 29,213; Full time

Benefits offered by this job

Holidays 20 days

Free gym membership

Staff meal

Physio discounts

Serco discounts

Interesting work

Company recognition

Leisure benefits

Job summary

Serco Leisure Operating Limited is seeking an Operations Support Officer to help run the busy leisure facility. You will support daily operations, safety compliance, events, and space preparation to ensure a welcoming, safe environment for visitors and staff.

You will assist with security, incident response and offsite duties, while supporting Duty Managers. A full UK driving licence and reliable, calm performance in busy settings are essential.

Qualifications

• Experience in a supervisory or operational role within leisure, hospitality or similar environment.
• Good understanding of health and safety legislation and practical application.
• Strong communication and customer care skills.

Responsibilities

• Support the day-to-day running of the facility to maintain a safe, clean and well‑maintained environment.
• Open and close buildings, monitor site security, and respond to incidents or emergencies.
• Carry out compliance checks and support health and safety standards.
• Assist with event and activity setups, including moving equipment and preparing spaces.
• Transport colleagues and carry out offsite duties using company vehicles.
• Support Duty Managers and cover shifts, including weekends and nights.

Skills

Supervisory role

Operational role

Health and safety knowledge

Strong communication

Emergency response

Full UK driving licence

Job description

Location: Lilleshall National Sports Centre, Near TF10 9AT

Salary: £26,557.55 per annum, plus excellent benefits

Schedule: Full‑time, 39 hours per week, Wednesday – Saturday 8:30–17:00, Sunday 08:30–16:00

Ready to impact a better future? As an Operations Support Officer in our Leisure team, you’ll play a key role in keeping a busy, multi‑use sports and conferencing facility running safely, smoothly, and efficiently. Your work will directly support colleagues, visitors, and the wider community to enjoy a high‑quality environment every day.

In this varied, hands‑on role, you’ll help create a welcoming, safe and engaging space where people can train, compete and connect. From supporting daily operations and compliance to helping deliver events and maintain facilities, your contribution will have a positive impact on both customer experience and community wellbeing.

You’ll Be Entrusted To

What you’ll do as an Operations Support Officer

• Support the day‑to‑day running of the facility, ensuring a safe, clean and well‑maintained environment
• Open and close buildings, monitor site security, and respond to incidents or emergencies
• Carry out compliance checks and support health and safety standards in line with company procedures
• Assist with event and activity setups, including physical tasks such as moving equipment and preparing spaces
• Transport colleagues and carry out offsite duties using company vehicles
• Support Duty Managers and cover shifts when required, including weekends and nights

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience in a supervisory or operational role within a leisure, hospitality or similar environment
• A good understanding of health and safety legislation and its practical application
• Strong communication and customer care skills, with confidence working with a wide range of people
• Ability to stay calm under pressure and respond effectively in emergency situations
• A full, clean UK driving licence and confidence driving company vehicles

What We Offer

• Holidays: 20 days, 21 days after 1 year’s service + bank holidays
• Free gym membership
• Staff meal, physio discounts
• Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Interesting, varied, and enjoyable work
• A company that recognises your contribution
• All Leisure Benefits – Employee Benefits (moreleisure.com)

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.