Casual Night Duty Manager

Serco; Newport; Hybrid; GBP 15,422 - 21,965; Full time

Benefits offered by this job

Free gym membership

Staff meals

Staff discounts

Hybrid working where possible

Serco Leisure benefits

Job summary

Serco Leisure Trust is seeking a Casual Night Duty Manager at Lilleshall near Newport. You will oversee day and night operations, ensuring safety, security and customer satisfaction while supporting delivery of high-quality leisure services.

You will lead, motivate and train colleagues, respond to incidents, and maintain a welcoming, well-managed environment for staff and visitors. This role offers flexible hours and a range of leisure benefits.

Qualifications

• Experience in facility management, ideally in a supervisory role.
• Knowledge of Health and Safety at Work legislation and safe working practices.
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain calm under pressure.
• Confident IT skills and effective problem-solving abilities.
• A First Aid at Work certificate, or willingness to obtain one.

Responsibilities

• Oversee the facility during day and night operations, ensuring safety, security and customer satisfaction remain the priority.
• Lead, support and motivate colleagues to deliver a high-quality customer experience.
• Open and close the facility and carry out security, safety and site-wide checks in line with Serco Management System procedures.
• Respond effectively to accidents, incidents and emergencies, taking appropriate action and maintaining control.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action to ensure compliance and continuous improvement.

Skills

Facility management

Health and safety

Customer care

IT skills

First Aid at Work

Education

First Aid at Work certificate

Tools

Job description

Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT

Salary: Paying up to £13.57 per hour, plus excellent benefits

Schedule: Casual contract working hours between 8am–8pm days and 8pm–8am nights, Monday to Sunday

As a Casual Night Duty Manager in our Lilleshall Leisure Trust team, you’ll help ensure our facilities operate safely, smoothly and confidently throughout the day and night. Your work will create a positive experience for visitors while supporting the delivery of high-quality leisure services.

You’ll play an important role in maintaining a safe, welcoming and well‑managed environment for colleagues, customers and visitors. By supporting operational excellence, responding to challenges and leading teams effectively, you’ll help create a positive impact on communities and encourage active, healthy lifestyles.

What you’ll do as a Casual Night Duty Manager

• Oversee the facility during day and night operations, ensuring safety, security and customer satisfaction remain the priority.
• Lead, support and motivate colleagues to deliver a high‑quality customer experience.
• Open and close the facility and carry out security, safety and site‑wide checks in line with Serco Management System procedures.
• Respond effectively to accidents, incidents and emergencies, taking appropriate action and maintaining control.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action to ensure compliance and continuous improvement.

Does this sound like you?

• Experience in facility management, ideally in a supervisory role.
• Knowledge of Health and Safety at Work legislation and safe working practices.
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain calm under pressure.
• Confident IT skills and effective problem‑solving abilities.
• A First Aid at Work certificate, or willingness to obtain one.

What We Offer

• Free Gym membership
• Staff meal, physio discounts
• Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution
• All Leisure Benefits - Trust and Serco Leisure Employee Benefits
• colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

We are an equal‑opportunity employer and prioritise your skills and potential. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.