Duty Manager

Serco; Prinsted; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Free gym membership

DBS checks

Swimming lessons for children

21 days’ holiday + bank holidays

Pension contributions

Training and development

Employee wellbeing support

Retail discounts

Employee benefits portal

Job summary

Leisure Solutions Community Trust (via Serco) is seeking a Duty Manager to lead the day-to-day operation of the leisure centre, ensuring a safe, welcoming and high-quality environment for customers of all ages.

You will support colleagues, maintain high standards, and help drive commercial performance while delivering excellent customer service and community-focused activities.

Qualifications

• Proven supervisory experience in leisure, retail or hospitality.
• Strong health and safety knowledge with ability to lead during emergencies.
• Commercial awareness and experience supporting sales, customer engagement or service improvement.
• Ability to organise, prioritise and manage multiple operational demands.
• Excellent communication and interpersonal skills.
• Proactive, hands-on approach with pride in high standards of customer care.
• First Aid At Work qualification is desirable or training can be provided.

Responsibilities

• Lead on health, safety and quality, ensuring compliance and safe operations.
• Support sales activity, member retention and customer service standards.
• Oversee daily operations: opening/closing, rotas and programme delivery.
• Monitor facilities and maintain cleanliness, safety and presentation.
• Coach and develop colleagues to drive performance.
• Be a visible leader and respond to customer feedback and needs.

Skills

Supervisory experience

Health and safety

Commercial awareness

Organisational skills

Communication skills

Customer service focus

First Aid at Work

Job description

Location: Bourne Leisure Centre, Southbourne, PO10 8PG

Hourly Rate: £13.45 per hour plus excellent benefits

Schedule: Permanent, Part-time, 23.25 hours per week, Thursday 6.45am to 2.45pm, Friday 1.45pm to 8.30pm, Sunday 8.45am to 5.15pm, additional hours available to cover holiday and sickness

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust

Encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.

What You’ll Do As a Duty Manager

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
• Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
• Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.

Does this sound like you?

• Proven experience in a supervisory role within a leisure, retail or hospitality environment.
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
• Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.
• Ability to organise, prioritise and manage multiple operational demands effectively.
• Excellent communication and interpersonal skills with the ability to build trust and motivate others.
• A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.
• First Aid At Work qualification is desirable or training can be provided

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

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