Operations Supervisor

Sherwoods (SW) Ltd; Highweek; On-site; GBP 30,000 - 35,000; Full time

Job summary

Sherwoods (SW) Ltd is seeking an Operations Supervisor to lead a 3-person Fabric team and support ~20 field engineers, ensuring efficient scheduling, quotes, and strong client relationships.

The role pairs people leadership with hands-on delivery, requiring initiative, effective communication, and a proactive approach to problem solving.

Qualifications

• Strong written and verbal communication skills at all levels.
• Proven ability to supervise, motivate, and get the best out of a team.
• Calm-under-pressure approach to problem solving.

Responsibilities

• Support and develop your team through regular 1-2-1s and performance plans.
• Own the department's diary and optimise resource use.
• Run WIP reports and manage queries, losses and open notes.
• Collaborate with Account Managers to meet SLAs and KPIs.
• Participate in the operational on-call rota.

Skills

Leadership

Communication

Team supervision

Problem solving

Microsoft 365

Adaptability

Education

GCSE Maths & English

Tools

Microsoft 365

Job description

Job Description

Operations Supervisor Sherwoods Newton Abbot (Vander House) Up to £35,000 Full time

The role

As Operations Supervisor, you'll work hand-in-hand with the Head of Department to keep our Fabric team performing at its best - and step up to deputise for them when needed. You'll lead a team of 3 who support c20 field engineers scheduling work and creating quotes, balancing people leadership with hands-on operational delivery.

Day to day

• Support and develop your team through regular 1-2-1s, feedback, and individual performance plans.
• Own the department's diary, making sure resources are used effectively and efficiently.
• Run WIP reports and keep on top of the department's queries losses, and open notes.
• Work closely with Account Managers to make sure we're hitting our contractual SLAs and KPIs.
• Help compile - and take part in - the operational on-call rota.
• Champion Health & Safety, and be a visible, trusted source of technical and welfare support for your team.
• Build strong working relationships with clients, colleagues, and other teams across the business.

It's a role with real variety - one day you might be reviewing weekly figures and holiday requests, the next you're out supporting an engineer or talking through a tricky client issue. No two days look quite the same.

What you'll bring

• Strong written and verbal communication skills, with the confidence to build relationships at every level.
• Proven ability to supervise, motivate, and get the best out of a team.
• A proactive, calm-under-pressure approach to problem solving.
• Good IT skills, including confidence with Microsoft 365.
• GCSE Maths and English (grade C/4 or equivalent).
• Experience in facilities maintenance and supervising a team would all be a bonus - but what matters most is your ability to lead, take initiative, and work well with people from all walks of life.

You’ll fit right in if you've got managerial courage, a quality-driven mindset, and a genuinely empathetic approach to the people you work with. And of course, you'll uphold what we stand for: being Adaptable, Committed, Honest, and Fun.

Who are Sherwoods?

We're a family-owned facilities maintenance business, operating across the South West since 1970. Our reputation is built on the quality of our work and the strength of the relationships we've formed with our clients - and that starts with investing in our people.

Salary

Salary30000 - 35000 GBP (yearly)