Operations Supervisor

Sherwoods; Highweek; On-site; GBP 30,000 - 35,000; Full time

Job summary

Sherwoods in Newton Abbot (Vander House) is seeking an Operations Supervisor to lead a small team and keep our fabric division running like clockwork. You’ll work with the Head of Department to coach 3 operatives and support around 20 field engineers with scheduling, quotes and service delivery.

You’ll balance people leadership with hands‑on operational delivery, drive health and safety, and build strong relationships with clients and colleagues.

Qualifications

• Leadership experience managing a small team.
• Strong communication and relationship-building skills.
• GCSE Maths and English (C/4) or equivalent.

Responsibilities

• Coach and develop a team through regular 1-2-1s and performance plans
• Own the department's diary and schedule resources efficiently
• Run WIP reports and manage queries, losses and open notes
• Collaborate with Account Managers to meet SLAs and KPIs
• Participate in the on-call rota for operations
• Promote Health & Safety and provide welfare support
• Build relationships with clients and cross‑team colleagues

Skills

Team leadership

Coaching

Communication

Problem solving

IT skills

Microsoft 365

Education

GCSE Maths and English (grade C/4 or equivalent)

Tools

Microsoft 365

Job description

Operations Supervisor

Sherwoods | Newton Abbot (Vander House) | Up to £35,000 | Full time

Are you a natural leader who's just as comfortable coaching a team as you are keeping a diary of engineers running like clockwork? If you thrive on variety, enjoy solving problems on the go, and want a role where your leadership genuinely shapes the team around you, this could be the one.

Job Description

Operations Supervisor

Sherwoods | Newton Abbot (Vander House) | Up to £35,000 | Full time

Are you a natural leader who's just as comfortable coaching a team as you are keeping a diary of engineers running like clockwork? If you thrive on variety, enjoy solving problems on the go, and want a role where your leadership genuinely shapes the team around you, this could be the one.

The role

As Operations Supervisor, you'll work hand-in-hand with the Head of Department to keep our Fabric team performing at its best — and step up to deputise for them when needed. You'll lead a team of 3 who support c20 field engineers scheduling work and creating quotes, balancing people leadership with hands‑on operational delivery.

Day To Day, You'll

• Support and develop your team through regular 1-2-1s, feedback, and individual performance plans
• Own the department's diary, making sure resources are used effectively and efficiently
• Run WIP reports and keep on top of the department's queries, losses, and open notes
• Work closely with Account Managers to make sure we're hitting our contractual SLAs and KPIs
• Help compile — and take part in — the operational on-call rota
• Champion Health & Safety, and be a visible, trusted source of technical and welfare support for your team
• Build strong working relationships with clients, colleagues, and other teams across the business

It's a role with real variety — one day you might be reviewing weekly figures and holiday requests, the next you're out supporting an engineer or talking through a tricky client issue. No two days look quite the same.

What You'll Bring

• Strong written and verbal communication skills, with the confidence to build relationships at every level
• Proven ability to supervise, motivate, and get the best out of a team
• A proactive, calm-under-pressure approach to problem solving
• Good IT skills, including confidence with Microsoft 365
• GCSE Maths and English (grade C/4 or equivalent)

Experience in facilities maintenance and supervising a team would all be a bonus — but what matters most is your ability to lead, take initiative, and work well with people from all walks of life.

You'll fit right in if you've got managerial courage, a quality‑driven mindset, and a genuinely empathetic approach to the people you work with. And of course, you'll uphold what we stand for: being Adaptable, Committed, Honest, and Fun.

Who are Sherwoods?

We're a family-owned facilities maintenance business, operating across the South West since 1970. Our reputation is built on the quality of our work and the strength of the relationships we've formed with our clients — and that starts with investing in our people.

Salary

30000 - 35000 GBP (yearly)