Operations Supervisor: Lead Field Team & Scheduling

Sherwoods; Highweek; On-site; GBP 30,000 - 35,000; Full time

Job summary

Sherwoods in Newton Abbot (Vander House) is seeking an Operations Supervisor to lead a small team and keep our fabric division running like clockwork. You’ll work with the Head of Department to coach 3 operatives and support around 20 field engineers with scheduling, quotes and service delivery.

You’ll balance people leadership with hands‑on operational delivery, drive health and safety, and build strong relationships with clients and colleagues.

Qualifications

• Leadership experience managing a small team.
• Strong communication and relationship-building skills.
• GCSE Maths and English (C/4) or equivalent.

Responsibilities

• Coach and develop a team through regular 1-2-1s and performance plans
• Own the department's diary and schedule resources efficiently
• Run WIP reports and manage queries, losses and open notes
• Collaborate with Account Managers to meet SLAs and KPIs
• Participate in the on-call rota for operations
• Promote Health & Safety and provide welfare support
• Build relationships with clients and cross‑team colleagues

Skills

Team leadership

Coaching

Communication

Problem solving

IT skills

Microsoft 365

Education

GCSE Maths and English (grade C/4 or equivalent)

Tools

Microsoft 365

Job description

Sherwoods in Newton Abbot (Vander House) is seeking an Operations Supervisor to lead a small team and keep our fabric division running like clockwork. You’ll work with the Head of Department to coach 3 operatives and support around 20 field engineers with scheduling, quotes and service delivery.

You’ll balance people leadership with hands‑on operational delivery, drive health and safety, and build strong relationships with clients and colleagues.